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Packs menu freezes

by Okbuddyr3t4rd
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Packs menu freezes

★ Novice

Product: FIFA 19
Platform:PC
What is your gamertag/PSN ID? okbuddyr3t4rd
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Transfer Market
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/11/2019
What time did you see the bug? (HH:MM AM/PM) 3:30 AM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Opening browse packs and it opening my packs
What happens when the bug occurs? The menu freezes and I can't do anything, music continues and the backdrop still moves, no button works
What should be happening instead? I should be able to use the menu and open packs

 

I recently claimed the twitch pack and all, never had this kind of bug before

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Re: Packs menu freezes

Community Manager

Hey @Okbuddyr3t4rd can you try closing down the game and then reopening it to see if it fixes the issue.

 

If you continue to experience the issue please let me know and we will take it from there.


Darko

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Re: Packs menu freezes

★ Novice

Hey, I closed the game multiple times and even tried again in the morning and the same bug occurs.

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Re: Packs menu freezes

Community Manager

In that case @Okbuddyr3t4rd can you try repairing the game and clearing the Origin Cache.


You can repair the game by right clicking on the game tile in your My Game Library and selecting repair.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Re: Packs menu freezes

★ Novice
@EA_Darko I did the both of these things and neither worked for me.
Message 5 of 5 (29 Views)
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