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Packet loss ps4

by Iancraig93
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Packet loss ps4

★★★ Novice

Been getting packet loss for a couple of seasons now some games are ok but once It starts it doesn't finish have contacted my isp and they say it's nothing on their side was wondering if anyone could try and help would be much appreciated 

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Re: Packet loss ps4

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@Iancraig93 

 

You're very welcome. Let me know how it goes. Thanks!

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Re: Packet loss ps4

Community Manager

Hi there, @Iancraig93 

 

I'll try to help find out why you're receiving packet loss. First, are you on a wired or wireless connection? Thanks!

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Re: Packet loss ps4

★★★ Novice
Hi sorry I've took so long to reply @EA_Aljo and Yes I'm on a wired connection I have also tried on a wireless connection to see if I have any problems with the cable I'm using and still the packet loss
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Re: Packet loss ps4

Community Manager

@Iancraig93 

 

What system are you playing on?

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Re: Packet loss ps4

★★★ Novice
@EA_Aljo On ps4
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Re: Packet loss ps4

Community Manager

@Iancraig93 

 

Try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

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Re: Packet loss ps4

★★★ Novice
@EA_Aljo Ok I will try and hopefully it works thanks
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Re: Packet loss ps4

Community Manager

@Iancraig93 

 

You're very welcome. Let me know how it goes. Thanks!

Aljo.png
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Re: Packet loss ps4

★★★ Novice
@EA_Aljo The top dns servers never worked was still getting packet loss but found one called level 3 dns I would recommend too anybody who stays in uk to try i have not been getting as much packet loss in games and if so it's like 1-2 for a few seconds since I changed so hopefully this is the fix fingers crossed
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Re: Packet loss ps4

Community Manager

@Iancraig93 

 

I'm glad to hear that helped. You shouldn't be getting packet loss though. How bad is it?

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