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Re: Pack disappeared

by T1_K09
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Original Post

Accepted Solution

Pack disappeared

★★★ Newbie

So first I won the game in squad battle, but it classified as DNF. However, the system did recognize my Mesmerising Moments objective and gave me packs to redeem. But then when I click browse pack, all the packs disappeared in a sudden. Please help!

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Accepted Solution

Re: Pack disappeared

Community Manager
Hi @Samuelycho,

Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance.

We can't assist with this type of issue via AHQ.
Aljo.png

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Message 5 of 7 (872 Views)

All Replies

Re: Pack disappeared

[ Edited ]
★ Apprentice

English on the English boards please.

Message 2 of 7 (924 Views)

Re: Pack disappeared

★★★★★ Novice

Finished an hour log chat with support as this happened to me as well... but for three of the 1x TOTSSF 90+ packs.

 

Long story short, doesn't matter if they can see you don't have the packs but can verify you completed the objectives... you won't get your pack. Looking around online this is a somewhat common bug and it seems support is rarely any help. I guess just be happy all you lost was a small prime gold players pack as it could be much worse.

Message 3 of 7 (918 Views)

Re: Pack disappeared

[ Edited ]
★ Apprentice

English on the English boards please. 

Message 4 of 7 (893 Views)

Re: Pack disappeared

Community Manager
Hi @Samuelycho,

Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance.

We can't assist with this type of issue via AHQ.
Aljo.png
Message 5 of 7 (873 Views)

Re: Pack disappeared

[ Edited ]
★★★ Newbie

lost my base icon packFrown

Message 6 of 7 (661 Views)

Re: Pack disappeared

★★★ Newbie
@yadete How long did you have it stored in your account for
Message 7 of 7 (518 Views)
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