(PS4) "Your login credentials might have expired."

[GrandStephManual]

I took a break from Apex for a few months and decided to play it again. I have always played on PS4. When I returned I was greeted with this message (see attached file) whenever I pressed play from the title screen. It tells me to change my password at ea.com, but how would I do this when my account was made with PSN? I don't see any option to login with Playstation on the EA website. Do I change my PSN password instead?

[EA_Illium · Accepted solution]

Hey @GrandStephManual 

Whenever your play an EA Game you do make an EA Account in order to access online features, this may be the same email on your PSN or possibly an older one when you went to play Apex Legends or any other game. Based on the message you can try resetting (steps below) if you have issues or can't get past the message then please reach out to an EA Game Advisor so they can further assist with your Account. 

Reset Password:

• Go to help.ea.com
• Click sign in, top right
• Select forgot password

[EA_Illium · Accepted solution]

Hey @GrandStephManual 

Whenever your play an EA Game you do make an EA Account in order to access online features, this may be the same email on your PSN or possibly an older one when you went to play Apex Legends or any other game. Based on the message you can try resetting (steps below) if you have issues or can't get past the message then please reach out to an EA Game Advisor so they can further assist with your Account. 

Reset Password:

• Go to help.ea.com
• Click sign in, top right
• Select forgot password

[uytrfghjiuy]

This happened to me too but I accidentally made a new account what do I do now?

[EA_Illium]

@uytrfghjiuy I would recommend getting in contact with an EA Game Advisor, if you are trying to recover an older account and have made a new one it might cause things to get mixed up. Reaching out to them to help get back into the correct account would be our best option.

[youtube_tcat_3]

I TRIED WHAT U SAID AND IT DIDNT WORK

[Papamoe15]

I also have reset my password and regained access to my account but still keep getting the message that my login credentials have expired and to reset my password 

[dansconz9818]

@Papamoe15 I have the same problem have you fixed it?

[Scarface_69256]

This sum bs I did everything it said to do but it still keeps saying credentials might have expired

[EA_Illium]

@Scarface_69256 were you able to reach out to an EA Game Advisor with the link above?

[Phollett_]

How do I fix it because I want to play apex and nhl