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PS4 "Error retrieving Anthem live services"

by Shadow45661
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PS4 "Error retrieving Anthem live services"

★★★★ Newbie

i have only has anthem for a few days and it has started to act up by every time i finish a mission or exit out of the free play world it will time out and send me back to the starting screen with the small intro. after a few times trying to get back into the game it just puts me into a loop where it shows the intro i press X and it times out again if anyone can help that would be appreciated

the version of which i post this on for Anthem is 1.3.0.00 [3822520] 

Message 1 of 5 (235 Views)

Accepted Solution

Re: PS4 "Error retrieving Anthem live services"

Community Manager
@Shadow45661 From the main PS4 menu go to Settings - Network - Set Up Internet Connection, then select Wifi/LAN depending on what you use to connect.

Select "Custom".

IP Address Settings = Automatic

DHCP Host Name = Do Not Specify

DNS Settings = Manual

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

MTU Settings: Automatic

Proxy Server: Do Not Use
-EA_Cade

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Message 4 of 5 (159 Views)

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Re: PS4 "Error retrieving Anthem live services"

Community Manager
Can you try changing your PS4's DNS to the Google DNS please and let me know if that helps at all?

You can do this in the network settings on the console.
-EA_Cade
Message 2 of 5 (217 Views)

Re: PS4 "Error retrieving Anthem live services"

★★★★ Newbie

how do i change the DNS?

 

Message 3 of 5 (169 Views)

Re: PS4 "Error retrieving Anthem live services"

Community Manager
@Shadow45661 From the main PS4 menu go to Settings - Network - Set Up Internet Connection, then select Wifi/LAN depending on what you use to connect.

Select "Custom".

IP Address Settings = Automatic

DHCP Host Name = Do Not Specify

DNS Settings = Manual

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

MTU Settings: Automatic

Proxy Server: Do Not Use
-EA_Cade
Message 4 of 5 (160 Views)

Re: PS4 "Error retrieving Anthem live services"

★★★★ Newbie
@EA_Cade ok it worked thanks a lot
Message 5 of 5 (154 Views)

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