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PS4 Packet Loss Issues

by Dicals12
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PS4 Packet Loss Issues

★ Novice

Ever since the new season came out I am having packet loss issues.  My game freezes for half a second and the goes back to normal every 3 or 4 seconds.  I've tried multiple servers with no luck.  Same thing happened at the beginning of last season and it eventually went away.  Not sure why it only happens in the beginning of the season.

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Accepted Solution

Re: PS4 Packet Loss Issues

Community Manager

Hi there, @Dicals12.

 

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png

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Message 2 of 4 (70 Views)

All Replies

Re: PS4 Packet Loss Issues

Community Manager

Hi there, @Dicals12.

 

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png
Message 2 of 4 (71 Views)

Re: PS4 Packet Loss Issues

★ Novice

That fixed it.  Thanks!

Message 3 of 4 (64 Views)

Re: PS4 Packet Loss Issues

Community Manager

@Dicals12 

 

Great! If you have any other issues, please reach out to us again. Good luck!

Aljo.png
Message 4 of 4 (62 Views)
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