PS4 Packet Loss Issues

[Dicals12]

Ever since the new season came out I am having packet loss issues.  My game freezes for half a second and the goes back to normal every 3 or 4 seconds.  I've tried multiple servers with no luck.  Same thing happened at the beginning of last season and it eventually went away.  Not sure why it only happens in the beginning of the season.

[EA_Aljo · Accepted solution]

Hi there, @Dicals12.

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @Dicals12.

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[Dicals12]

That fixed it.  Thanks!

[EA_Aljo]

@Dicals12 

Great! If you have any other issues, please reach out to us again. Good luck!