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[PS4] Issues with connecting to EA Servers, but only on my main account.

by Snufflebox
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Original Post

[PS4] Issues with connecting to EA Servers, but only on my main account.

★★★ Novice

I cannot connect to the EA servers in FIFA 21 on PS4, but only on my main account. The connection is not an issue form my end, as I can get in with my alt accounts just fine. I have gone through EA Help many times now, but they cannot help. Instead they forwarded me here. Any help?

 

The error message I'm getting is the standard: EA servers are not available at this time. Please try again later.

Message 1 of 15 (260 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

Community Manager
Hi @Snufflebox,

That's odd, can I get the PSN ID that can't connect?
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Message 2 of 15 (247 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

[ Edited ]
★★★ Novice

The PSN ID is same as in here, Snufflebox.

Message 3 of 15 (233 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

Community Manager
Hi @Snufflebox,

Not showing anything misconfigured on the account side. Were you ever sanctioned by the Terms of Service team on this account?
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Message 4 of 15 (226 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

★★★ Novice

Yes, in FIFA 20, but I haven't done anything in this FIFA, and I've been able to play it just fine until now. And I didn't get any kind of notification about a suspension or anything like that.

 

I contacted EA Help to unlink my Epic Games Store account from my Origin account, and this started happening after that. The EA Help said that other people have this similar issue, but didn't give me any specifics, so it's kinda frustrating to not know.

Message 5 of 15 (219 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

★★★ Novice

Bump

Message 6 of 15 (192 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

Community Manager
@Snufflebox Sorry for the delay, I've been out of office due to the weather in Austin.

What happens when you try to sign in on the Web/Companion apps?
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Message 7 of 15 (158 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

★★★ Novice

I can sign into Companion app, but can't access Transfer Market at all.

Message 8 of 15 (137 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

Community Manager
@Snufflebox Thanks. What happens when you attempt to access the market in app? Can you get us a screenshot showing this?
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Message 9 of 15 (132 Views)

Re: [PS4] Issues with connecting to EA Servers, but only on my main account.

★★★ Newbie

Attached is the screenshot.

Message 10 of 15 (107 Views)
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