Hi all, in many cases you will need to play a match, then your stats should return to normal. In simple terms this should force an update from the server, which will find your correct details and update them for you on your system.
October 2016 - last edited October 2016
@xTaZzZ1 Your account is prevented from playing at this time. If you reach out to support they can look into it further and advise on how to proceed.
@rackabackaroon Your account seems to be fine and the issue appears to be over. Are you able to play online? If you're "just" missing stats, they should return after a match, did you try playing?
Didn't try playing yet but will ASAP. Thank you. This must be tough on you all, EA has so many dedicated fans of whom I am one.
Can you please help me ? I bought Bf1 like three days ago, and since then, i wasn't able to play, because everytime i start the game, it says i'm offline, and when i click "go online", screen goes to "connecting" for like 2 seconds, but nothing really connects, and it goes back to main menu without anything being changed. I tried clicking that countless times, but it didn't help. Even reinstalled Origin and Bf1, but it didn't help either.