PC "An error occurred when trying to fetch your squad's information" (Firestorm) [ Edited ]

[Butch82]

I get this error 90% of the time when I try to matchmake for a Firestorm Squad match. The game finds 3 other guys, puts us in a squad (but noone gets marked as squad leader), then one by one people get kicked from the squad and replaced (2-3 players per second) until the game errors out with ""An error occurred when trying to fetch your squad's information".

Has anyone had this error and found a solution? It's driving me nuts. I have to queue 10-20 times before a squad "sticks" and the game begins to find a game for us.

[General3600 · Accepted solution]

Hello,

When I launched Origin tonight, Origin updated.

Since, no more trouble. I tested a few games and all squad were found / matchmaking were done without issues.

To answer your question I had issues since 11th to yesterday night.

Waiting answers from others to confirm this I guess.

[General3600]

Hello everyone,

Since April 11th afternoon, it is very difficult for me (see impossible) to join a game of Firestorm in squad (4 players).

Here is a video preview of what I get:

"Matchmaking Failed - An error occurred when trying to fetch your squad's information" (Video above)

• What did you do just before the crash happen? = I was playing, and when I wanted to restart a game, I could not. Restarting the game did not help, ditto for Origin.
• Does it happen in all game modes? = Only for Firestorm squad mode. 
• Does it always happen at the same action/place? = Yes

I also have this error....

"Matchmaking failed - An error occurred while attempting to access the squad found" (picture bellow)

[General3600]

At least I found a player having the same problem as me.
When I went on popular Discords, no one heard about this issue...
I searched on Internet, I couldn't find this issue.

[fxpoint]

Am having the same problem too.

Are EA still wondering why they're not selling as much as they could?

[fxpoint]

Already a thread about this with others experiencing the same.

[H_SENPAIx]

I am getting this error when i am trying to play Firestorm mode as a random squad, as solo i can play normally, as a duo with a premade i can play normally but when trying to play as a random squad i get this error all the time, have tested 60+ tries and only 3 worked. I spoke with EA support  team, we did many possible fixes and we were speaking for hours trying to solve this issue without any luck. In the end he advised me to make a new topic here so the team will see it as a possible bug.
Hope it will be fixed soon cause i cant play entirely in random squad and sadly i dont have 3 friends to test it as premade squad.

[H_SENPAIx]

i am adding a photo from the error message i kepe seeing when i am trying to play in random squad mode

[EA_Atic]

Hello @H_SENPAIx  @Butch82  @fxpoint  @General3600 ,

Do you still experience the error message or was it one time thing on that day? 

/Atic 

[General3600 · Accepted solution]

Hello,

When I launched Origin tonight, Origin updated.

Since, no more trouble. I tested a few games and all squad were found / matchmaking were done without issues.

To answer your question I had issues since 11th to yesterday night.

Waiting answers from others to confirm this I guess.

[EA_Atic]

Great to hear! :D @General3600 

I'll wait for more confirmations before closing this as solved.  

/Atic