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PC - Unable to connect due to age restristion?

by fillers10
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Accepted Solution

PC - Unable to connect due to age restristion?

★ Novice

Keep getting error message when starting game not allowing me online stating: Thank you for your interest, we're sorry but you are unable to use online features due to age restrictions.

 

No idea how this is valid as playing from my own account where there are no under 18s even associated with account.

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Accepted Solution

Re: PC - Unable to connect due to age restristion?

Community Manager

@fillers10 

 

You can update everything like your email address, name, date of birth, and more on your account. Your ID can only be changed once every 72 hours.

 

Edit your information in the Origin client

  1. Launch the Origin client and log in.
  2. Click your username and then click View My Profile under your avatar image.
  3. Click Edit on EA.com.
  4. Select the About Me tab.
  5. Click Edit next to:
    • Basic Information to update your ID, name, email, or date of birth.
    • Regional Settings to update your country of residence or language.
  6. Answer your security question or enter your Login Verification code to confirm your identity, then change away!

Edit your information on ea.com

  1. Go to ea.com and log in.
  2. Click the avatar on the menu bar.
    • If you aren’t already signed in, do that now.
    • If you are already signed in, click Account Settings.
  3. Select the About Me tab.
  4. Click Edit beside "Basic Information."
  5. Click Edit next to:
    • Basic Information to update your ID, name, email, or date of birth.
    • Regional Settings to update your country of residence or language.
  6. Answer your security question or enter your Login Verification code to confirm your identity, then change away!

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

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Re: PC - Unable to connect due to age restristion?

Community Manager

@fillers10 

 

You can update everything like your email address, name, date of birth, and more on your account. Your ID can only be changed once every 72 hours.

 

Edit your information in the Origin client

  1. Launch the Origin client and log in.
  2. Click your username and then click View My Profile under your avatar image.
  3. Click Edit on EA.com.
  4. Select the About Me tab.
  5. Click Edit next to:
    • Basic Information to update your ID, name, email, or date of birth.
    • Regional Settings to update your country of residence or language.
  6. Answer your security question or enter your Login Verification code to confirm your identity, then change away!

Edit your information on ea.com

  1. Go to ea.com and log in.
  2. Click the avatar on the menu bar.
    • If you aren’t already signed in, do that now.
    • If you are already signed in, click Account Settings.
  3. Select the About Me tab.
  4. Click Edit beside "Basic Information."
  5. Click Edit next to:
    • Basic Information to update your ID, name, email, or date of birth.
    • Regional Settings to update your country of residence or language.
  6. Answer your security question or enter your Login Verification code to confirm your identity, then change away!

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

barry.png
Stay and Play.png
Message 2 of 2 (138 Views)
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