It has been a week. I have tried all of the options trouble shooting it. Still Stuck in Log in screen. I have spent 6 hours over the weekend, an hour or so each day trying to get it to work. Ports forwarded, firewalls all turned off, origin cache cleared, reinstalling game/origin, disabling ipv6, etc. Nada. Still same error same message. I got the list of stuff to do to from EA live Chat lady, followed it, doesn't work.
I have no problem playing Apex or BF5. Anthem is the only game that is giving me this headache.
Hey, I had the same problem, have you tried changing language? That seemed to work for some people, and eventually worked for me to.
Open Origins, go to the Anthem Settings by pressing the gear icon next to the "Play" button, click "Game Properties" and change the language.
Origins will then download the new language and verify your files.
After it is done downloading, open the game with the new language, see if you manage to connect.
If you do, exit the game, change back to your language of choice and open the game again. It should work, it did for me.
Had this same issue, using cloudflare's DNS and google's public DNS. Couldn't connect at all. Contacted EA tech support and after some digging they found out that my EA account for Anthem wasn't verified on their end and they had to make some change to an ACL. Rep couldn't state specifically what changes were made though. So for anyone else having this issue, contact EA and ask for them to make sure your account is verified for Anthem on their server.
March - last edited March by EA_Barry
So, just after the first chest on the Scar stronghold I am kicked AFTER GETTING TWO MASTERWORKS FROM THE CHEST.
kicks me to the title screen, "Error retrieving Anthem live service data"
and then tells me I have lost connection to the EA Servers.
EA YOU NEED TO FIX THIS NOW! YOU OWE ME TWO MASTERWORKS IN THE PROCESS!
guess I'll go play Apex Legends, at least there the servers are somewhat reliable.
btw your server status on the Anthem game page is a darn lie, might wanna fix that too.
My wife and I are unable to connect to anthem, keeps throwing us into a load screen and restarts the game(on xbox one), then follows up with "error retrieving anthem live service data" followed by the "connection problem - you have lost your connection to the EA servers" I've checked the status and it says they are all active. Did the latest update break the game for xbox players!?
I am currently down two legendarys and a master work thanks to this, the release state of this game is not something i would expect from Bioware if they had any control over it.