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[PC] SOLVED!! "Error Retrieving Anthem Live Service Data" is an account problem

by Keisezr1G
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Original Post

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★ Newbie
i already wrote the support but they didn't answer yet bc there is too high demand...
Message 11 of 137 (2,344 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★★ Newbie
I have premier access and encountered the same error early at demo start with infinite loop, and my friends whom i referred can login and play. think there's something wrong with account .
Message 12 of 137 (2,343 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★ Novice
This is the exact thing that is happening to me. I made a new account and sent that account a VIP code and it works I am in on the new account I made. But my main account is forever stuck in this loop. This is 100% account issue.
Message 13 of 137 (2,335 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★★ Novice

have them call you, it said there was a 3 hour wait but I got a call in 5 minutes

Message 14 of 137 (2,333 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★★ Novice
for some reason I feel like EA still haven't figure out infinite loading screen and infinite error retrieving anthem live service data are two totally diff issue. I checked their known issues section nothing there about this loop, their twitter only mention infinite loading screen. T_T
Message 15 of 137 (2,319 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★★ Novice

Game goes straight into the loading loop for me. Selected a voice and then got my sweet loading loop. No debug.log though.

Message 16 of 137 (2,315 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★★ Novice

tonarino i absolutely agree,

 

The 95% loading screen at MISSION LOADING is not the same as problem as LOGIN LOADING

i sent them a ticket and am waiting in chat but it is currently 156 mins wait time

Message 17 of 137 (2,310 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★★ Novice

mine says 5-10 minutes Ill try as well 

Message 18 of 137 (2,272 Views)

Re: Error Retrieving Anthem Live Service Data -> is an account problem

★★★★ Novice
dinner for me, hopefully someone at EA will notice when i return
Message 19 of 137 (2,253 Views)

Re: [PC] "Error Retrieving Anthem Live Service Data" is an account pro

★★ Novice

I also had this happen to me.  Here is the link to a video of what is happening: 

 

https://twitter.com/ChewMentos/status/1088932321372327936

 

I was also concerned if I will still be able to get the VIP exclusive vinyl on my actual account when the game comes out.

Message 20 of 137 (2,245 Views)

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