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Re: PC - Error Retrieving Anthem live Service Data

by RubenMart1n
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Original Post

Error retrieving Anthem live service data (servers down)

★★★★ Novice

Getting tired of the servers being up then a minute later down again. Here is the link for the server status for PC, Playstation, and Xbox. I just refresh the page to see if the status change.

 

https://help.ea.com/en/anthem/anthem/

 

 

Message 101 of 137 (275 Views)

Re: Anthem - Unable to Launch or Load Pilot

[ Edited ]
★★★★★ Newbie

TerminalTwist - THANK YOU!  This worked!!

 

 

 

 

 

"1. Open Game Directory

2. Navigate to the Anthem\Data Folder

3. Delete "chunkmanifest, initfs_Win32, layout.toc"

4. Logout / Exit Origin

5. Navigate to C:\Program Data\Origin

6. Delete everything except "LocalContent" Folder

7. Navigate to AppData\Roaming Folder

8. Delete the entire Origin Folder

9. Navigate to AppData\Local Folder

10. Delete the entire Origin Folder

11. Restart PC

12. Restart Origin

14. Repair Anthem

15. Disable in-game overlay

16. Launch Anthem"

Message 102 of 137 (638 Views)

Re: PC - Error Retrieving Anthem live Service Data

★★★★ Novice
I will give that a try. Thanks.
Message 103 of 137 (361 Views)

Re: PC - Error Retrieving Anthem live Service Data

★★★★ Novice

It didn't work, same problem.Infinite loading at title page

Message 104 of 137 (358 Views)

Multiple error messages either EA servers, pilot retrieval or unknown error

★★★★ Novice

Constant loop of trying to connect really frustrating sometimes seems too connect and hit a load screen other times not at all.

 It says error retrieving anthem live service data, or pilot data or ea server

Apex works fine...... has anyone found a fix yet?

Message 105 of 137 (286 Views)

Xbox one Connectivity issues

★★★★ Novice

So it's now 7:30pm and I've been trying since 2 to play Anthem.  I continue to get a myriad of different error messages: 

 

1) Error updating Pilot Data. Please try again [4445]

 

2) The Anthem service is currently unavailable (despite the live updates website saying all servers are up and running). 

 

3) Error retrieving Anthem live service data. 

 

And when it HAS loaded,  any time I try to speak or listen to am NPC, the screen goes white and shunts me back to the log in where I have to do this whole roundabout again. 

 

I spoke to tech services earlier,  cleared my Blue- Ray perpetual storage,  cleared my MAC address,  rebooted a handful of times and even uninstalled and reinstalled the game - just to continue to have these problems waiting for me. 

 

Is it just me? Or are any other Xbox users having these issues? Can anyone help? 

 

 

Message 106 of 137 (304 Views)

Re: Xbox one Connectivity issues

★★★ Newbie

I have been having the same issues. Not sure if its the software or a server issue but EA doesn't seem to want give out any info on the problems.

 I have also unistalled and istalled the game with no improvement. The main title screen keeps freezing and if i can get past that the loading screen just keeps loading.

 

Message 107 of 137 (292 Views)

Re: PC - Error Retrieving Anthem live Service Data

★★★★ Novice

Bump, still need help, it's been over a week, still unable to get past the log in screen.

Message 108 of 137 (301 Views)
Highlighted

Re: PC - Error Retrieving Anthem live Service Data

★ Apprentice

Same here for 10 days.

Message 109 of 137 (287 Views)

Re: Anthem - Unable to Launch or Load Pilot

★★★★ Novice

Thank you! Origin Strikes Again! EA is a company at war with itself...

 

"1. Open Game Directory

2. Navigate to the Anthem\Data Folder

3. Delete "chunkmanifest, initfs_Win32, layout.toc"

4. Logout / Exit Origin

5. Navigate to C:\Program Data\Origin

6. Delete everything except "LocalContent" Folder

7. Navigate to AppData\Roaming Folder

8. Delete the entire Origin Folder

9. Navigate to AppData\Local Folder

10. Delete the entire Origin Folder

11. Restart PC

12. Restart Origin

14. Repair Anthem

15. Disable in-game overlay

16. Launch Anthem"

Message 110 of 137 (347 Views)

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