February 2019
February 2019
@SaintRevan wrote:I fixed my problem with "Connecting to Online Services"
I actually turned OFF my auto-time and auto-location, and manually set my timezone to GMT-5 Eastern Time (I'm not in that timezone...)
Now I at least got in to the demo
None of this works.
It it seems like it works, but you getting in likely has nothing to do with the time
February 2019
February 2019
February 2019
NOT FIXED PS4!!!
I have the same issue. This fix did not work for me. (PS4)
I have tried:
- deleting and reinstalling the huge ******* demo
- restoring PS4 licences
- rebuilding PS4 database
- deleting Anthem Save Data files
- deleting the Anthem download notification in notification area (to possibly redownload the patch)
- changing the default language in Anthem & subtitle text
- chatting with EA online to see if its an issue with my linked EA account
- the noodling around in settings and saving changes or just exiting
- I just tried creating a new burner email address, new psn account, new ea account, signing up for a free psn trial, result =SAME ERROR . This demo is broken. I am not giving bioware any of my money.
I'm still stuck in the infinite "Error Retrieving Anthem live Service Data" loop
February 2019
I have not been able to get into the game past selecting the first mission once you get to the javelin. Then it kicked me back out and continued telling me the servers are not available. I have yet to try a second of the demo, other then walking and talking to a npc and then getting into the Javelin.
February 2019 - last edited February 2019
Yesterday afternoon I exited a mission to be presented with a blank white loading screen, upon re-entering the Hub Area my character and progress had been wiped back to Level 1 and I was unable to interact with anything. I restarted Origin as well as my game and it launched me back into the settings setup and L1 Tutorial. A further restart of both now leaves me with a cycling error.
Error loading pilot data, please restart Anthem.
If I do so I either get the same message or: Error retrieving Anthem Live Service Data.
Both send me back to the main menu, on the rare chance the game actually loads it is again with a white loading screen, I am Level 1 in Fort Tarsis and the game crashes back to Main menu.
Beforehand I played multiple hours without any issues whether graphical or with connection.
I have uninstalled and re-installed Origin and Anthem.
I have port forwarded and worked with my Service Provider.
I have followed the PC Troubleshooting Guide from the pinned post.
I have opened 4 support tickets to "get a call back", all are closed as resolved and nobody has called me at all; unable to open a chat support.
What else do I need to do here?
February 2019 - last edited February 2019
I was able to resolve on my own, for anyone else facing the same issues I followed the below steps after normal troubleshooting (Port Forward, Run as Admin, Uninstal/Reinstall, etc.):
1. Open Game Directory
2. Navigate to the Anthem\Data Folder
3. Delete "chunkmanifest, initfs_Win32, layout.toc"
4. Logout / Exit Origin
5. Navigate to C:\Program Data\Origin
6. Delete everything except "LocalContent" Folder
7. Navigate to AppData\Roaming Folder
8. Delete the entire Origin Folder
9. Navigate to AppData\Local Folder
10. Delete the entire Origin Folder
11. Restart PC
12. Restart Origin
14. Repair Anthem
15. Disable in-game overlay
16. Launch Anthem
February 2019
I'm having the same problem. Yesterday I played without any issues but today i couldnt go past the first screen at all. Also getting all types of errors (Error retrieving anthem live service data, pilot data, unknown error, disconnected from ea servers). Tried everything support told me to. Dont think its something on our side.
February 2019 - last edited February 2019
I getting endless lop of this error now
at the conversation with Haluk after quest about building a new suite