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[PC]-Infinite screen after mission

by Bernadraconis
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[PC]-Infinite screen after mission

[ Edited ]
★★★★ Novice

This is a repost since the issue is still there after the last patch:

 - What is happening exactly?

The loading screen leading to the results screen or to the lobby (be it Fort Tharsis, the Launchbay or the forge) freezes (infinite loading screen) at any random point of the loading progress and I cannot do anything else. Even after forcing the game to close (Alt+F4) it only proceeds to run on the background instead of closing itself, still stuck on that loading screen, so I cannot even return to my Desktop until I restart my PC. Even when I exit Anthem normally, the game exits to a black screen over my desktop while the game continues to run as a secondary process consuming a lot of CPU and at that point, it can only be closed via Task manager or restarting my PC.
- When exactly does the problem occur?

Every 1-2 missions (Freeplay and strongholds especially) and when closing the game.
- Where exactly does the problem occur?

During the loading screen leading to the results screen or to the lobby (be it Fort Tharsis, the Launchbay or the forge).

-How often does the bug occur?

Often (50-99%).

-What happens when the bug occurs?

The loading screen freezes at any random progress.

-What should be happening instead?

The loading screen should lead to the results screen without freezing.

 

This issue is making the game very difficult to play for me and I've been experiencing this since early March. I repair the game every time I can, I play on low settings just in case and I've taken every measure I've been able to find, but I'm not sure if the issue is on my PC or some bug in the game.

 

When this happens I'm usually able to receive the loot back after going into Freeplay and immediately go to the results screen, except for the Elysian chest's rewards, nowhere to be found even if my keys are consumed anyway.

 

Does anyone has had this issue before? Any clues on how to solve it?

Message 1 of 4 (133 Views)

Accepted Solution

Re: [PC]-Infinite screen after mission

Hey @Bernadraconis

 

Here are some steps you can try to resolve this:

 

1. Turn off the Origin in-game Overlay in the Origin Launcher

 

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

3. Clean Boot(To make sure there are no background Apps interferring): https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

 

4. Run Origin and Anthem as Administrator

 

Try these steps, and let us know if you're still experiencing this issue.

 

Thanks Standard smile

 

- iluminate

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Message 2 of 4 (112 Views)

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Re: [PC]-Infinite screen after mission

Hey @Bernadraconis

 

Here are some steps you can try to resolve this:

 

1. Turn off the Origin in-game Overlay in the Origin Launcher

 

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

3. Clean Boot(To make sure there are no background Apps interferring): https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

 

4. Run Origin and Anthem as Administrator

 

Try these steps, and let us know if you're still experiencing this issue.

 

Thanks Standard smile

 

- iluminate

_________________________________________________________________________________

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as solution✔

DICE Friend

EA Game Changer

I'm simply a Volunteer, and do not work for EA
Message 2 of 4 (113 Views)

Re: [PC]-Infinite screen after mission

★★★★ Novice

For now it seems that everything works just fine...if I keep my settings to low though I don't know if I should be comptent with this since I can play everything else at ultra. It seems that the problem was derived from a conflict with startup programs, so I checked again and did another clean reboot.

Message 3 of 4 (73 Views)

Re: [PC]-Infinite screen after mission

Hey @Bernadraconis

 

Thanks for the update, glad to hear it's working for you Standard smile

 

Let us know if you need help with anything else!

 

- iluminate

_________________________________________________________________________________

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as solution✔

DICE Friend

EA Game Changer

I'm simply a Volunteer, and do not work for EA
Message 4 of 4 (56 Views)

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