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Re: PC - Crashing issue - Information request.

by Styleomat0604
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Original Post

PC - Crashing issue - Information request.

[ Edited ]
Community Manager

Hey soldier, 

 

We are currently in process of gathering information about crashing issues with Battlefield V for PC so we can determine the root cause of the issue. If you are experiencing any crashes with Battlefield V reply with the follow information below.

 

The information we need: 

  • We need Dxdiag, to see what Hardware and drivers you are using.
  • What did you do just before the crash happen?
  • Does it happen in all game modes?
  • Does it always happen at the same action/place?

Thank you for your help and patience on this issue!

 

/Atic

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Message 1 of 355 (9,711 Views)

Re: PC - Crashing issue - Information request.

★★★★ Novice
  • What did you do just before the crash happen?

Just playing normally.

 

  • Does it happen in all game modes?

Rush and conquest confirmed. I didn't play the other modes.

 

  • Does it always happen at the same action/place?

No. It's happening randomly. Random times, random areas...

Message 2 of 355 (9,660 Views)

Re: PC - Crashing issue - Information request.

★★★★ Novice

Freezes for a few seconds then crashes to Desktop.

Happens randomly.

Message 3 of 355 (9,640 Views)
Highlighted

Re: PC - Crashing issue - Information request.

[ Edited ]
★★★★ Novice

@EA_Atic 

  • What did you do just before the crash happen?

Just playing normally.

 

  • Does it happen in all game modes?

YES

 

  • Does it always happen at the same action/place?

No. It's happening randomly. Random times, random areas...

Sometimes at spawning, sometimes after 3 games, sometimes just randomly

Message 4 of 355 (9,624 Views)

Re: PC - Crashing issue - Information request.

★★★★ Novice
  • What did you do just before the crash happen?
    Just play normally.
  • Does it happen in all game modes?
    Yes.
  • Does it always happen at the same action/place?
    No, ~5min after starting the match it randomly decides to crash. 

Applog:

Spoiler
Faulting application name: bfv.exe, version: 1.0.70.10299, time stamp: 0x5c73e8aa
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000150337580
Faulting process id: 0x196c
Faulting application start time: 0x01d4daa35eed144e
Faulting application path: G:\Origin\Battlefield V\bfv.exe
Faulting module path: unknown
Report Id: 40ba0128-4698-11e9-999c-2cfda1c11648



Message 5 of 355 (9,610 Views)

Re: PC - Crashing issue - Information request.

[ Edited ]

@EA_Atic 

 

 

  • What did you do just before the crash happen? Playing BFV I can get the crash BFV stopped working mid game or when I quit the game, not every map I can go a hr  I get the crash.
  • Does it happen in all game modes? Yes
  • Does it always happen at the same action/place? No

This started on new PC build No OC done yet on CPU, GPU and not even XMP set in bios yet :/

 

Ran windows scans zero errors in windows

Ran stress tests on PC 60min always passes

Ran a clean boot still crashes in BFV

Ran repair game it will fix nothing

Made second window account lol noy joy

Done  more clean formats then I care to admit to and always install newest drivers crash still happens and always the same BFV stopped working KernalBase dll error , I saved a few crashes from event Viewer if you need or want them.

With ever format I take my C drive into bios and reset the ssd back to factory default as I want to be 100% sure its a clean windows install. And do the same on my EA games SSD in bios / set SSD  back to factory default. No joy always the same in BFV

 

Edit... I did way more testing trying to fix this and never any joy this is a outline what I tried to fix it.

 

The kicker is my old game rig I did a manual OC and a OC on GPU  it runs BFV stable and has never crashed once in BFV. This new PC no OC no xmp no GPU OC and it will always crash with same error. Yes all my gear is very new and this could be the issue for BFV.

 

Both my PC's specs below ...

New Rig.. Does crash in BFV

Case - Corsair Obsidian Series 1000D
CPU - Intel I9 - 9900K Processor
CPU Cooler - Hydro Series H150i Pro RGB 360mm Liquid CPU Cooler
Motherboard - ROG Maximus XI Extreme
RAM - DDR4 G.Skill Trident Z RGB 4266Mhz 32GB Edit .. Manual OC on ram done and stable not wasting good ram from a crash from a game
Tested Latency 17-18-18-38
Video Card - ROG Strix OC 2080Ti
SSD's - Samsung 850 Pro X-Three-1TB
Power Supply - Corsair HX 1200i
Fans - Corsair ML120 Pro 120mm Premium x 16 (6 for CPU Cooler push pull)
Command Pro x 2
RGB Fan LED Hub x 3
Corsair LED Lighting Pro Expansion Kits x 2
Monitor - Samsung 49" CHG90 QLED Gaming Monitor 144Hrz 1ms
Win 10 Enterprise 64bit

 

Old game rig... Does NOT crash in BFV

CPU- Intel i7-5960X 3.0GHz 8Core Manual overclock 4.5GHz
CPU Cooler- Corsair H110i GT
MotherBoard - Asus ROG Rampage Extreme V
Ram- Corsair Dominator Platinum DDR4 - 3200MHz
Tested Latency: 16-18-18-36
Video Card- ROG GTX980Ti Poseidon
SSD's - Samsung 860 evo X3 1-500GB 2-1TB
Power Supply- Corsair HX 1200i
Case- Corsair 780T
Monitor - BenQ XL2720Z 144HRz 1ms 3 screens res 5760 X 1080
Fans - Corsair ML140 Pro 140mm
Corsair LED Lighting Pro Expansion Kits x 1
RGB Fan LED Hub x 1
Command Pro- 1

Win 10 Enterprise 64bit

 

EDIT @EA_Atic ... With all my trouble shooting I changed out more then a few video card drivers on my 1080ti but the 419.67 driver was not out yet so all video card drivers I tried on my 1080ti was no fix. This week after much saving I was able to buy the ROG Strix OC 2080Ti the last part needed for my new build and as always used DDU cleaner in safe mode to remove old driver. Turned off PC put in new card blah blah blah and put in 419.67 driver played 4hrs Wed and  6hrs Thursday no KernalBase Dll error :] Still gun shy but it seems to be fixed on my new rig :]

 

I  did a write up in hopes it can help someone else... https://answers.ea.com/t5/Technical-Issues/How-I-fixed-Kernallbase-dll-error-BFV-on-NVIDIA-I-hope-it...

 

________________________________________________________________________________

DO NOT Copy my posts even with credit it is best to do your own work and write ups when helping another to show you fully understand what you are posting.

If you feel my posts can help someone then link them the page the post is on. Thank You! ...

I am a volunteer and do not work for EA


Message 6 of 355 (9,594 Views)

Re: PC - Crashing issue - Information request.

★★★★ Novice

 

  • What did you do just before the crash happen? Nothing unusual, simply playing Battlefield V multiplayer
  • Does it happen in all game modes? Yes
  • Does it always happen at the same action/place? It occurs randomly, in all modes. There is no recurring pattern I can detect. Simply playing normally, then CTD. 
Message 7 of 355 (9,574 Views)

Re: PC - Crashing issue - Information request.

★★★★ Novice

 

  • What did you do just before the crash happen?  I either Hit the launch button from origin and in seconds it restarts Cpu or when i get into game which usually i can it will Freeze and either restart the cpu or crash to desktop.

 

  • Does it happen in all game modes?    I play Grand Operations and Breakthru

 

  • Does it always happen at the same action/place? No not all, it happens randomly  at any point in the game.

Thank you so much for getting on this

Snooptrooper187

Message 8 of 355 (9,553 Views)

Re: PC - Crashing issue - Information request.

★★★★ Novice

What did you do just before the crash happen?

 

Playing a match 

 

Does it happen in all game modes?

 

I only play conquest and grand operations  

 

Does it always happen at the same action/place?

 

No, happens randomly 

 

 

Message 9 of 355 (9,474 Views)

Re: PC - Crashing issue - Information request.

★★★★ Novice

 

  • What did you do just before the crash happen?

    Just playing normally.
  • Does it happen in all game modes?

    Yes
  • Does it always happen at the same action/place?

    No, it´ random
Message 10 of 355 (9,455 Views)

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