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PC/Console Troubleshooting Guide

by EA_Alexander
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PC/Console Troubleshooting Guide

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PlayStation 4 Troubleshooting Steps

 

1) When experiencing freezes or crashes, try the the following:

(Click on the corresponding link)

 

2) In case you've encountered any generic connection issues:

 

3) In case you can't get your downloadable content:

 

Xbox One Troubleshooting Steps

 

1) When experiencing freezes or crashes, try the the following:

 

2) In case you've encountered any generic connection/download/installation issues:

 

PC Troubleshooting Steps

 

1) When experiencing game startup issues, freezes or crashes, try the the following:

 

  • Check your system and whether it meets system requirements.
  • Try to checking your game files: right-click on the game tile -> Repair
  • Perform a full re-install of the game
  • Perform a clean boot
  • In case of random crashes or freezing issues try to set-up your Video Quality settings. Might some of the settings are causing your crash.
  • Refresh your Anthem settings folder by moving folder contents to your desktop: C:\Users\"Username"\Documents\BioWare\Anthem\settings.
  • Perform a video driver re-install  NVidia or AMD.
  • Disable Origin in-game: Application Settings -> Origin In Game -> Disable Origin In Game
  • If you use a Windows 10 N version, you need to install the "Media feature Pack für Windows 10".

2) In case you've encountered any generic connection issues:

 

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