Help us improve Answers HQ! Take Survey No, Thanks

Re: (PC) Cannot connect to EA servers

by ultimetewar95
Reply

Original Post

Accepted Solution

(PC) Cannot connect to EA servers

[ Edited ]
★★★★ Novice

Just got this game for the PC, loaded it up, and am unable to connect to EA servers. I have the latest version of Origin, which I am able to connect to fine, I have checked my firewall settings, both Origin and Mass Effect: Andromeda are allowed, I have "discover new networks" enabled, I have tried everything that I can think of. Anyone else have this problem? 

 

Edit:  I have tried connecting online with FIFA 17 and can do so fine, as well as Mass Effect 2 where I can connect to the "Cerberus Network", so this problem seems to just be with Mass Effect: Andromeda 

 

Message 1 of 9 (19,714 Views)

Accepted Solution

Re: (PC) Cannot connect to EA servers

Community Manager

@radioface1

 

Can you let us know if using Google Public DNS helps you connect please?

 

http://answers.ea.com/t5/Technical-Issues/Network-Connection-Error-on-PC/m-p/5949687#M3750

 

Google Public DNS: https://developers.google.com/speed/public-dns/docs/using

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!

View in thread

Message 2 of 9 (22,521 Views)

All Replies

Re: (PC) Cannot connect to EA servers

Community Manager

@radioface1

 

Can you let us know if using Google Public DNS helps you connect please?

 

http://answers.ea.com/t5/Technical-Issues/Network-Connection-Error-on-PC/m-p/5949687#M3750

 

Google Public DNS: https://developers.google.com/speed/public-dns/docs/using

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 9 (22,522 Views)

Re: (PC) Cannot connect to EA servers

★★★★ Newbie

I'm having the same issue.  I have a solid internet connection but can't get into online mode w/EA.  I attempted to use the Google DNS but still no dice.

Message 3 of 9 (19,634 Views)

Re: (PC) Cannot connect to EA servers

★★★★ Novice

YES! That worked. Wow, that was a long haul of attempts that did not pan out, but thank you so much. I did end up calling the EA support number and this information was not given to me. This might be something for the representatives to tell customers with this problem! Thank you once again, I had all but given up hope! 

Message 4 of 9 (19,619 Views)
Highlighted

Re: (PC) Cannot connect to EA servers

★★★★ Novice

Me too.. I use the google dns but its unable to connect anyway

Message 5 of 9 (19,594 Views)

Re: (PC) Cannot connect to EA servers

★★★ Newbie
I download Sims 4 on origin is unable to connect to EA
Message 6 of 9 (17,727 Views)

Re: (PC) Cannot connect to EA servers

★★★★ Novice
this didn't work - having trouble connecting to the servers - I hope to find an answer, I don't even want to play online
Message 7 of 9 (17,488 Views)

Re: (PC) Cannot connect to EA servers

★★★★ Novice
Greetings!

This email is in reference about our chat session and your issue. Please provide this case number as a reference Case #44938048 . These are the troubleshooting steps that I promised.

REPAIR GAME:

1. Right click on the game.
2. Click on Repair game.
3. Once the game is repaired, restart the PC, so that the changes which took place can be saved and then try launching the game.

If the issue still persists, then I would ask you to try
RUNNING THE APP AS ADMINISTRATOR

1. Right click on your game's desktop shortcut.
2. Select Properties.
3. Click on the Compatibility tab and check the box at the bottom under Privilege Level where it says Run this Program as an administrator.
4. Click Apply and OK and. try to launch the game

If the issue still persists, then try
ADDING THE GAME TO EXCEPTION LIST AND THEN TRY TO LAUNCH THE GAME AGAIN

1. Find Origin.exe in C:\Program Files (x86)\Origin. If you installed Origin in another folder on your computer, look there instead.
---- Add OriginClientService.exe, also found in this folder, to your exceptions, too.
2. To add a specific game as an exception, go to C:\Program Files (x86)\Origin Games\"Game Name".
---- Find the game’s .exe file, which is usually either the game's full title or an abbreviated version.


If the issue still persists, then
CLEAR ORIGIN CACHE:

Windows players:
1. First, make sure you can view hidden files and folders:
>> Open the Start menu
>> Type "view hidden files and folders" into the search bar.
>> Press Enter to open the View tab of your Folder Options.
>> Open the Hidden Files and folders menu within the Files and Folders menu.
>> Click Show hidden files, folders, and drives.
>> Click Apply, then OK to exit the menu.
2. If open, close Origin by clicking Origin in the menu bar and selecting Exit.
3. Click the Start button, then Computer, then double-click (CStandard smile to open the C:\ drive
4. Open the ProgramData folder, then the Origin folder, and delete all the files and folders except for LocalContent.
>> Windows XP players can find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
5. Go back to C:\:
>> Then open the Users folder,
>> Then the folder with your computer's username,
>> Then AppData,
>> Then Roaming,
>> Then Origin, and delete all the files and folders inside.
6. Go back to the AppData folder:
>> Then open the Local folder,
>> Then Origin, and delete all the files and folders inside.
Once done, then CLEAN BOOT YOUR PC and then log in back to the Origin client and check if you're able to launch the game.

To Clean Boot the PC, I would ask you to follow the below provided steps:
1. Beside your start button, you'll see a magnifying glass icon. Click on it to open search.
2. Type msconfig in the search box, and press enter to bring up the System Configuration window.
3. Click on the Services tab.
4. On the window that opens, check the box to Hide all Microsoft Services, then click the Disable All button to the right.
5. Click on the Start Up tab, then on Open Task Manager.
6. Let the Task Manager list populate (this can take a few seconds), then right-click and choose Disable on each of the start up programs listed.
7. Close the Task Manager window to return to the System Configuration window.
8. Click OK to save your changes, then restart your computer.

> MANUALLY UNINSTALL ORIGIN CLIENT:

If you remove Origin completely, you will lose access and the ability to play any downloaded games and manuals until you reinstall Origin. This also means you risk removing files that validate whether your games have the latest patch content and more.
Once you remove these files, the next time you log into the Origin client, Origin will begin re-downloading all your games.

>> Remember to back up files before uninstalling Origin
If you need to un-install and re-install Origin, but you already have fully installed Origin games,back up the following files:
1. From the Start menu, select Computer, and navigate through your hard drive—usually the C: drive—to Program Data, then Origin, and finally DownloadCache.
2. Find and copy the files named xxxxx.file_crcs to your Desktop, or somewhere safe.
3. Uninstall then re-install the Origin client and move the .CRC files back into the DownloadCache folder.
When you run the Origin client, Origin should not try to redownload your games.

> How to uninstall the Origin client

You will need to edit your system registry and remove the folders in a two-part process. This will remove all traces of Origin from your system.
NOTE: Editing your computer's registry or files incorrectly can severely damage your operating system. We recommend having a computer professional perform these steps. If you are confident that you can edit your registry successfully, then carefully follow the instructions below.

Remove the Origin client files:
1. Select Computer from the Start menu,
2. Select the hard drive; by default, Origin is installed on the C: drive.
3. Select the Program Files folder; on 64bit systems, called Program Files (x86).
4. Right-click the Origin folder and select Delete.

>> Backup your Windows registry:
1. Hold down the Windows key and press R.
2. Type regedit at the Run command and select OK.
3. Select File, then Export.
4. Under Export Range, select All.
5. Choose a location and name for the backup file, then select Save.

>> Remove your Origin registry keys:
1. From regedit, expand the HKEY_LOCAL_MACHINE folder.
2. Expand the SOFTWARE folder, then the Wow6432node folder.
--- You might see multiple Wow6432node folders; find the one with an Origin folder in it.
3. Right-click the Origin folder and select Delete.
4. Expand the Microsoft folder.
5. Expand the Windows folder.
6. Expand the CurrentVersion folder.
7. Expand the Uninstall folder.
8. Right-click the Origin folder and select Delete.

>> Remove your Origin program cache:
1. From the Start menu, select Computer.
2. Select the C: drive.
3. Select the ProgramData folder.
--- If this folder does not appear, press Alt, select Tools >Folder Options > View, then check Show hidden files, folders, and drives.
4. Right-click the Origin folder and select Delete.
Completing the steps above should completely remove the Origin client from your sy
Message 8 of 9 (15,249 Views)

Re: (PC) Cannot connect to EA servers

★★★★ Novice

Hi there. I had the same problem and after the extensive "talk" with the EA Bots I managed to find the thing hindering my game going online. It seemed a Windows Defender thing. After all the troubleshooting I did I just gave up and start thinking of what I changed in the past hour. So then I remembered I fixed a warning message from defender and updated it. What actually happened is, somehow defender blocked the EA access I previously gave the game (after install) 

WINDOWS SECURITY >>> RANSOMWARE PROTECTION >>> Allow an App through Controlled folder access >>> Add an allowed app >>> Recently blocked apps (and battlefieldv.exe ) was there. I removed it and it's all good once again. 

Message 9 of 9 (9,115 Views)

me-andromeda-fem

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help