PC: Blackscreen when Madden goes Fullscreen

[coxyard]

Most of the time when I start Madden and it goes Fullscreen i just have a black screen. This mostly leads to the point that i have to manualy shut down my PC and restart because i cant seem to get out of the black screen. Sometimes I can hear the game audio. And sometimes its working just fine. Are there any known fixes on this Topic?

Greetings,

Coxyard

[EA_Barry · Accepted solution]

@coxyard

Thanks, sorry for the late response here.

A few steps to try:

• Update your video drivers
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
• Temporarily disable your antivirus or other security software
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Let us know if any of these help you.

[EA_Barry]

@coxyard

Please post your Dxdiag report here, that will help us point you in the right direction, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[coxyard]

Here is my Dxdiag.

[EA_Barry · Accepted solution]

@coxyard

Thanks, sorry for the late response here.

A few steps to try:

• Update your video drivers
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
• Temporarily disable your antivirus or other security software
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Let us know if any of these help you.