Own BF5+BF5 Deluxe but wont let me play

[BryOnPCIn140P]

Hi, ive been struggling with this game for months now, today ive been able to purchase the Deluxe Edition as i already owned the standard version, but when i try and launch the game it doesnt launch at all and it i launchBF4 instead and go to the BF5 tab it shows the purchase screen where it says i own both because i already purchased it.... why on earth wont it recognise that i already own the game and let me acces it ?

This is my latest system information.

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System Information
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Time of this report: 8/16/2019, 09:33:11
Machine name: DESKTOP-LUQN7AG
Machine Id: {94E29290-D41E-44C7-A276-E76080895883}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7A32
BIOS: BIOS Date: 09/20/17 10:08:18 Ver: V1.90 (type: BIOS)
Processor: AMD Ryzen 7 1800X Eight-Core Processor (16 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16330MB RAM
Page File: 9618MB used, 23094MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0267 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
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Card name: NVIDIA GeForce GTX 1080
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_85AA1043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16243 MB
Dedicated Memory: 8079 MB
Shared Memory: 8164 MB
Current Mode: 2560 x 1440 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.679688,0.313477), Green(0.281250,0.652344), Blue(0.147461,0.068359), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS XG32V
Monitor Id: AUS32B1
Native Mode: 2560 x 1440(p) (143.972Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
Driver File Version: 26.21.0014.3160 (English)
Driver Version: 26.21.14.3160
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 17/07/2019 10:00:00, 959152 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-58C0-11CF-AB7F-A4A51BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1B80
SubSys ID: 0x85AA1043
Revision ID: 0x00A1
Driver Strong Name: oem1.inf:0f066de361856a84:Section094:26.21.14.3160ci\ven_10de&dev_1b80
Rank Of Driver: 00D12001

[iluminatethesky · Accepted solution]

Hey @BryOnPCIn140P,

It is showing the same thing on my end, despite owning BFV + Deluxe Edition(see image below):

This is because Battlefield V is not integrated with the In-Game System, and does not allow you to access it through the Tabs on the left side of the Screen, like it would with Battlefield 1 or Battlefield 4. 

If you are having issues launching the game, I suggest trying these steps if you haven't already:

1. Turn off the Origin in-game Overlay in the Origin Launcher

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

3. Run Origin and Battlefield V as Administrator

4. Uninstall/Reinstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

5. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

6. Do a clean uninstall/reinstall of the latest Graphics Drivers: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Try these steps, and let us know if you're still having issues launching Battlefield V.

I hope this helps.

Thanks

- iluminate

[ragnarok013]

@BryOnPCIn140P Did you ever play the BF5 trial on Origin?

[iluminatethesky · Accepted solution]

Hey @BryOnPCIn140P,

It is showing the same thing on my end, despite owning BFV + Deluxe Edition(see image below):

This is because Battlefield V is not integrated with the In-Game System, and does not allow you to access it through the Tabs on the left side of the Screen, like it would with Battlefield 1 or Battlefield 4. 

If you are having issues launching the game, I suggest trying these steps if you haven't already:

1. Turn off the Origin in-game Overlay in the Origin Launcher

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

3. Run Origin and Battlefield V as Administrator

4. Uninstall/Reinstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

5. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

6. Do a clean uninstall/reinstall of the latest Graphics Drivers: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Try these steps, and let us know if you're still having issues launching Battlefield V.

I hope this helps.

Thanks

- iluminate

[BryOnPCIn140P]

@ragnarok013 i didnt no

[TheLocalTroll]

What does it look like under "my games" in Origin?

Have you tried to use the repair game from origin? Do you have any firewalls? Sometimes firewalls blocks the activation of the game meaning you have the game but its not activated thus making the launcher to believe you do not have the game.

[TheLocalTroll]

Do you by any chance use Windows defender with ransomware protection on?

If yes, disable it and try again. Ransomware protection will interfere with everything trying to read/write to the documents folder.

If you use any other antivirus try check the log if it has interfered with anything when you try to start the game. It may be that the activation exe is prevented from launching