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Open sith raid shut down/reset for no reason

by covadonga722
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Open sith raid shut down/reset for no reason

★★★★ Newbie

I started the sith raid, tier v a few days ago, and today, for no apparent reason, the open raid is gone, and I now have to wait until I have the required number of tokens for a relaunch.  This sets me back about a month.  Any assistance would be appreciated.

Message 1 of 4 (154 Views)

Accepted Solution

Re: Open sith raid shut down/reset for no reason

Contact Customer Support at the following link:
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

Tell them there was an accidental raid abandonment, and you would like to request a refund of the raid tickets so you can re-start the raid.

Hope this helps!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

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Message 4 of 4 (131 Views)

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Re: Open sith raid shut down/reset for no reason

Did someone else in the guild abandon the raid? You can put in a customer support ticket but typically the "fix" is to refund you the total number of tickets it took to launch the raid.

I suggest that you find a larger more active guild, one in which it only takes a few days to collect enough tickets for a raid (instead of a month). You will increase your overall rewards, and hopefully find a larger community you can enjoy playing with! It sounds like your guild is either highly inactive, or mostly empty.

Good luck!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 4 (140 Views)

Re: Open sith raid shut down/reset for no reason

★★★★ Newbie
My guild is just me and my four alternate accounts. I would be satisfied with just a refund of the tickets so I can relaunch. I did not accidentally abandon the raid.
Message 3 of 4 (137 Views)

Re: Open sith raid shut down/reset for no reason

Contact Customer Support at the following link:
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

Tell them there was an accidental raid abandonment, and you would like to request a refund of the raid tickets so you can re-start the raid.

Hope this helps!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 4 of 4 (132 Views)

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