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Online mode error

by MaximoKevin
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Online mode error

★★ Newbie

Product: FIFA 19
Platform:Nintendo Switch
What is your gamertag/PSN ID? macsimo
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Online Seasons
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/26/2019
What time did you see the bug? (HH:MM AM/PM) 04:30 PM
What is your time zone? PRT - GMT - 4:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Enter Fifa 19 Ultimate Team then Online and Online Season.
What happens when the bug occurs? No rivals were found. Please try again later.
What should be happening instead? I should find rivals more easily.

I have been looking for rivals in online mode for 3 days and I can't play with anyone. I hope that the problem is resolver quickly, thank you very much.

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Re: Online mode error

Community Manager

Hey @MaximoKevin  I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

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Highlighted

Re: Online mode error

Community Manager

Hey @MaximoKevin  I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Message 2 of 2 (76 Views)
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