Online gameplay

[Bombs_Ova_Bagdad]

I am getting an “ please reset password error on my screen “ before trying to login for online gameplay 

[EA_Aljo · Accepted solution]

@Bombs_Ova_Bagdad 

An advisor can help with password related issued. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[EA_Aljo]

Hi there, @Bombs_Ova_Bagdad 

It sounds like you need to update your password. You should be able to do that at profile.ea.com. Give that a try and let me know if you still have any issues. Thanks!

[Bombs_Ova_Bagdad]

No, it did not. I updated my password 5 times and it didn’t help anything. This particular issue is with EA Sports, and not any other game I own. I can log into online gameplay with GTA and Call of Duty with no problems whatsoever. Thanks in advance,

[EA_Aljo · Accepted solution]

@Bombs_Ova_Bagdad 

An advisor can help with password related issued. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[bc77724b00e1c7c3]

@Bombs_Ova_Bagdad I have the same issue. Have you found out why this happens?

[Bombs_Ova_Bagdad]

I had contact EA help via: Facebook Messenger. They assisted me with deactivating my account, to re-link my account with a new password. Not sure if it was the best option possible but, I did not have any purchased “ in game content “, to lose…so it was the easiest option for me moving forward. From doing that, I am now able to play online in head to head gameplay. Let me know if I can help

[f0naczin8po8]

@Bombs_Ova_Bagdad So how do you deactivate it ?