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Online friendlies PS4 does not work with 99% of friends. "Cannot connect"

by CosmicQuasimodo
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Accepted Solution

Online friendlies PS4 does not work with 99% of friends. "Cannot connect"

[ Edited ]
★★★★★ Newbie

FIFA 20

 

It has only worked with one friend out of 10.

 

I have gone through all the troubleshooting posted on the website. We all have compatible NATs, tried to invite them with UPNP off and tried the same with it on.

 

I have also gone through their own settings.

 

We all have the same ISP.

 

The problem goes as follows:

 

1. I'd open Online Season Friendlies.

2. I'd invite a friend (or they'd invite me, both result in the same thing)

3. One of use would see "Checking network connection", followed by a blank screen with the background of the menu, which looks like a white wall

3. One of use would see the message "Your opponent has left the match" (which would show on the party who has sent the invitation)

The other person would see "The connection to your opponent has been lost"

 

Whereas the player who has sent the invitation would not have even gone past the team selection menu, and the other player wouldn't even see the team selection menu at all as they wouldn't even connect at all.

 

Lots of people have this problem. Please help.

 

Again.. it has worked with one player, who has is in the exact same condition as all the other players (as we are all in one small country and are all connected to the same ISP with the same connection types and methods). So I fail to see how changing any settings would help, and I promise you I have tried all the steps.

 

I seek your suggestions.

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Accepted Solution

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

Community Manager

@CosmicQuasimodo 

 

I'd like you to try opening the ports for FIFA. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.

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Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

Community Manager

Hi there, @CosmicQuasimodo.

 

Can you tell me what your NAT type is? It needs to be either Type 1 or Type 2. Also, make sure you enable UPnP. That manages multiple devices on your network. If you have multiple devices connected to the same network, you can experience more disconnects with UPnP disabled.

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Message 2 of 16 (623 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

★★★ Newbie

I have the same problem 

Message 3 of 16 (621 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

Community Manager

Hello, @AdyBlondu81 

 

Can you answer the same questions in my previous message? Thanks!

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Message 4 of 16 (602 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

★★★ Newbie

My internet type is 3

Message 5 of 16 (600 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

★★★ Newbie

My internet type is 3 , but how come we can play co-OP sessions,  but no head to head ??

Message 6 of 16 (594 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

Community Manager

@AdyBlondu81 

 

That would be the problem. Type 3 means you have a strict NAT and won't be able to play head to head matches. You'll need to log in to your router and change the NAT to either Type 1 or Type 2. Type 1 is open, Type 2 is moderate.

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Message 7 of 16 (586 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

★★★ Newbie

Thank you , have a good day ! 

Message 8 of 16 (552 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

Community Manager

@AdyBlondu81 

 

You're very welcome! If you still have trouble with this after updating your NAT, let me know and we'll keep looking into it. Make sure you power cycle your console, modem and router once the update happens.

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Message 9 of 16 (550 Views)

Re: Online friendlies PS4 does not work with 99% of friends. "Cannot connec

[ Edited ]
★★★★★ Newbie

@EA_Aljoit's 2

I've tried enabling upnp

 

I also tried changing the dns (for myself and the other parties)

Message 10 of 16 (531 Views)
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