July 2019
I've lost my security key and cant obviously log in. Also, one-time password option isn't shown when i am asked to type the security key password for some reason, anything I can do?
Solved! Go to Solution.
July 2019
From either the launcher or swtor.com enter your Display Name and Password and click Login. On the next screen it should ask for your security key and below the field is a link that says "Lost your security key". Click on that to then have a one-time password sent to remove your old security key.
If you are not receiving the one-time password, see this guide here. If you are not able to remove the old security key, you would need to contact customer service to have them manually remove it. Their contact information is found here.
July 2019
From either the launcher or swtor.com enter your Display Name and Password and click Login. On the next screen it should ask for your security key and below the field is a link that says "Lost your security key". Click on that to then have a one-time password sent to remove your old security key.
If you are not receiving the one-time password, see this guide here. If you are not able to remove the old security key, you would need to contact customer service to have them manually remove it. Their contact information is found here.
August 2020
The "lost your key" option is not shown when trying to login by leaving the security key space blank.
August 2020
then you need to call swtor support so they can remove it for you
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