One player gone

[hayeswebb23]

Turned on nba live and my guy was gone. It started everything over. I lost everything. 

[EA_Barry · Accepted solution]

@hayeswebb23

Make sure you are playing on the correct console user profile.

If this is confirmed then contact us and we can look into your account, thanks.

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

[EA_Barry · Accepted solution]

@hayeswebb23

Make sure you are playing on the correct console user profile.

If this is confirmed then contact us and we can look into your account, thanks.

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/