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CandarMerc
3 years ago

Re: [OPEN] Lost access to Pre-Order & Deluxe Edition bonuses

Product: STAR WARS Jedi: Survivor
Platform:Xbox Series X
Summarize your bug Preorder items are gone or 'locked'
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to item customization menu and preorder 'Hermit' items are gone.
What happens when the bug occurs? When going to customize either lightsaber or outfits, items from preorder either do not apear, or if they are already equiped they either don't show on menus or they say 'locked' though they will remain equipped unless another customization is selected at which point preorder item(s) disapear entirely.
What do you expect to see? The items that came with preorder in the relevent customization menus...

‌

I preordered the game a month in advance specifically for these items... now all but the two items I actively have equiped are gone, and if I replace either of those items they disapear and I have to reload an old save to keep them equipped. guess im wearing Hermit Robes for a while.

seriously though how does this happen? lol

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Lost access to Pre-Order & Deluxe Edition bonuses","id":"message:10724628","entityType":"FORUM_TOPIC","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10724628","revisionNum":1,"repliesCount":141,"author":{"__ref":"User:user:2765317"},"readOnly":false},"Conversation:conversation:10724628":{"__typename":"Conversation","id":"conversation:10724628","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10724628"},"lastPostingActivityTime":"2024-09-28T08:32:52.096-07:00","lastPostTime":"2024-09-28T08:32:52.096-07:00","unreadReplyCount":141,"isSubscribed":false},"ModerationData:moderation_data:10724684":{"__typename":"ModerationData","id":"moderation_data:10724684","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10724684_1":{"__typename":"Revision","id":"revision:10724684_1","lastEditTime":"2023-05-03T21:26:55.485-07:00"},"ForumReplyMessage:message:10724684":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3413290"},"id":"message:10724684","entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10724628/message:10724684","revisionNum":1,"uid":10724684,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"conversation":{"__ref":"Conversation:conversation:10724628"},"subject":"Re: [OPEN] Lost access to Pre-Order & Deluxe Edition bonuses","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10724684"},"body":"

Product: STAR WARS Jedi: Survivor
Platform:Xbox Series X
Summarize your bug Preorder items are gone or 'locked'
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to item customization menu and preorder 'Hermit' items are gone.
What happens when the bug occurs? When going to customize either lightsaber or outfits, items from preorder either do not apear, or if they are already equiped they either don't show on menus or they say 'locked' though they will remain equipped unless another customization is selected at which point preorder item(s) disapear entirely.
What do you expect to see? The items that came with preorder in the relevent customization menus...

‌

I preordered the game a month in advance specifically for these items... now all but the two items I actively have equiped are gone, and if I replace either of those items they disapear and I have to reload an old save to keep them equipped. guess im wearing Hermit Robes for a while.

seriously though how does this happen? lol

","body@stringLength":"1280","rawBody":"

Product: STAR WARS Jedi: Survivor
Platform:Xbox Series X
Summarize your bug Preorder items are gone or 'locked'
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to item customization menu and preorder 'Hermit' items are gone.
What happens when the bug occurs? When going to customize either lightsaber or outfits, items from preorder either do not apear, or if they are already equiped they either don't show on menus or they say 'locked' though they will remain equipped unless another customization is selected at which point preorder item(s) disapear entirely.
What do you expect to see? The items that came with preorder in the relevent customization menus...

‌

I preordered the game a month in advance specifically for these items... now all but the two items I actively have equiped are gone, and if I replace either of those items they disapear and I have to reload an old save to keep them equipped. guess im wearing Hermit Robes for a while.

seriously though how does this happen? lol

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I also have seen this issue with no fix yet. I had it preordered as well on Series X. It's been frustrating, because it's with all the exclusive content (including BD-1 skins)

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Having this issue currently for the Xbox series X aswell, checked my game add ons and the pre order items aswell as the deluxe items are not listed there. But when I check the Xbox store it still says I own the deluxe upgrade.  But there is no way to re-download the content for the pre order or the deluxe edition.

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