Not able to launch, start, or play game.

[Atticus_Radicus]

(added all the verbs for searchability) Got the game yesterday. I launched the game once, played a match, then wasn't able to launch it since. I dug through every post on the forum but nothing seemed to fix this issue. I've been on chat support 4 times and they haven't been able to fix it it's currently being escalated but I'd like to see if anyone has found a fix yet?

Here's what I've done so far;

• Repaired the game
• Updated the game
• Updated drivers
• Rolled back drivers
• Updated the drivers again
• Turned of ram XMP
• Turned off antivirus
• Turned off/on firewall
• ran game as admin
• ran origin as admin
• reinstalled origin
• reinstalled the game
• cleared origin cache
• cleared game cloud save
• rebooted the computer a few times
• flushed dns
• cleared game's config files
• and a few other things I'm forgetting right now

[iluminatethesky · Accepted solution]

@Atticus_Radicus,

I'm surprised none of those steps helped, you've pretty much done everything that I can think of, including what I mentioned.

I've had this issue before, and usually at least one of those steps resolves it for me.

Hopefully you'll hear back about your escalated case soon, keep us posted.

Thanks  

[iluminatethesky]

Hey @Atticus_Radicus,

Thanks for the detailed list of stuff you've tried for Troubleshooting!

Here are a couple other things I can recommend:

1. Make sure you have the Origin in-game Overlay turned off in Origin

2. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

3. Make sure you're running DX11, and not DX12

4. Try creating a new Temporary Windows User Account, and see if you're able to launch the game under that account

Try these steps, and let us know if they work out for you.

Hopefully you'll hear back soon about your Case as well.

Thanks  

[Atticus_Radicus]

Thanks for the ideas. I tried all 4 but none seemed to fix the problem.

[iluminatethesky · Accepted solution]

@Atticus_Radicus,

I'm surprised none of those steps helped, you've pretty much done everything that I can think of, including what I mentioned.

I've had this issue before, and usually at least one of those steps resolves it for me.

Hopefully you'll hear back about your escalated case soon, keep us posted.

Thanks