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Not able to launch, start, or play game.

by Atticus_Grey
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Not able to launch, start, or play game.

★★★ Novice

(added all the verbs for searchability) Got the game yesterday. I launched the game once, played a match, then wasn't able to launch it since. I dug through every post on the forum but nothing seemed to fix this issue. I've been on chat support 4 times and they haven't been able to fix it it's currently being escalated but I'd like to see if anyone has found a fix yet?

Here's what I've done so far;

  • Repaired the game
  • Updated the game
  • Updated drivers
  • Rolled back drivers
  • Updated the drivers again
  • Turned of ram XMP
  • Turned off antivirus
  • Turned off/on firewall
  • ran game as admin
  • ran origin as admin
  • reinstalled origin
  • reinstalled the game
  • cleared origin cache
  • cleared game cloud save
  • rebooted the computer a few times
  • flushed dns
  • cleared game's config files
  • and a few other things I'm forgetting right now
Message 1 of 4 (87 Views)

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Re: Not able to launch, start, or play game.

@Atticus_Grey,

 

I'm surprised none of those steps helped, you've pretty much done everything that I can think of, including what I mentioned.

 

I've had this issue before, and usually at least one of those steps resolves it for me.

 

Hopefully you'll hear back about your escalated case soon, keep us posted.

 

Thanks Standard smile 

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Re: Not able to launch, start, or play game.

Hey @Atticus_Grey,

 

Thanks for the detailed list of stuff you've tried for Troubleshooting!

 

Here are a couple other things I can recommend:

 

1. Make sure you have the Origin in-game Overlay turned off in Origin

 

2. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

 

3. Make sure you're running DX11, and not DX12

 

4. Try creating a new Temporary Windows User Account, and see if you're able to launch the game under that account

 

Try these steps, and let us know if they work out for you.

 

Hopefully you'll hear back soon about your Case as well.

 

Thanks Standard smile 

_________________________________________________________________________________

Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as a solution✔

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EA Game Changer

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Message 2 of 4 (85 Views)
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Re: Not able to launch, start, or play game.

★★★ Novice
Thanks for the ideas. I tried all 4 but none seemed to fix the problem.
Message 3 of 4 (76 Views)
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Re: Not able to launch, start, or play game.

@Atticus_Grey,

 

I'm surprised none of those steps helped, you've pretty much done everything that I can think of, including what I mentioned.

 

I've had this issue before, and usually at least one of those steps resolves it for me.

 

Hopefully you'll hear back about your escalated case soon, keep us posted.

 

Thanks Standard smile 

_________________________________________________________________________________

Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as a solution✔

DICE Friend

EA Game Changer

I do not work for EA
Message 4 of 4 (73 Views)
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