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Not Receiving One-Time Password

by Chris1655
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Original Post

Re: Not Receiving One-Time Password

[ Edited ]
★★ Novice

Hello.

 

I have problem with ONP. About several days I started playing SWOTOR again. I new this day will come someday so I save my login and password in safe location. Everything is fine. A very long update at launcher and I can play again. Yesterday I decide to buy a subscription. And there is a problem... I tried to log in one the site but I don't recive ONE TIME PASSWORD. I even change my e-mail on the EA couple times. I have hope that I don't have to call to support. And yes. I did check the guide.

Message 141 of 142 (215 Views)

Re: Not Receiving One-Time Password

[ Edited ]
★★ Novice

Hi,

 

I'm also having this problem.

 

I can't tell if it's because the OTP email is going to the wrong email address or because there is a general issue with verification emails being sent atm.

 

I've tried several different different emails on my origin account, and I get the initial email about changing the address but then I can not get any verification emails after that.

 

I also do not get any email from swtor about changing my email when I change it on origin.

 

EDIT: I've confirmed with swtor CS that the email on the swtor account is not updating when I update my origin account. Furthermore, they insist they cannot do anything at all, that they ONLY way they can verify I am the owner of the account is by email verification to the old email on the account that is no longer possible to access.

 

Message 142 of 142 (74 Views)

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