Help us improve Answers HQ! Take Survey No, Thanks

Re: Not Receiving One-Time Password

by proxos666
Reply

Original Post

Re: One time password

@Learithe

 

Have you considered setting up a security key ? this way you do not need to wait for an email, if need use winauth on that pc as the swtor app doesnt need to be specifically used.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 121 of 142 (303 Views)

Re: One time password

Community Manager

@Zaleukos You're using your own domain for emails, which might be why the OTPs are taking so long as whoever is running your domain might not have very frequent email fetch intervals. Switching to a common email provider (gmail, hotmail, yahoo, etc.) should get the OTPs arriving before they expire.

 

@jfitzworth I can see you eventually received a valid OTP and logged in.

 

@jealousplacebo I don't think you've successfully logged in yet. You can give us a quick call so we can get you logged in.

Message 122 of 142 (287 Views)

Re: One time password

★★★★ Novice

@EA_Kipling After switching to my gmail account I received the otp mail without problems in about a minute from the request and so I was able to finally log in (both in game and on the website). I don't know what's happened with my old email account seeing that I was using it since 2015. I will try to contact the provider to see if something has changed in the last week; anyway, from now on, I will stick with the gmail account to avoid further problems.

Thank you very much for your help and explanation!

Message 123 of 142 (274 Views)

Re: One time password

★★★★ Novice

@EA_Kipling I never logged into the game, I did log into the website though. After my email was switched to gmail, I never received the OTP at all. Trying again as I type this.

Message 124 of 142 (257 Views)

Re: One time password

[ Edited ]
★★★★ Novice

It has now been passed the time limit for the OTP to be of use and I still have not received any OTP emails on any of my email accounts, checked spam and trash and everything. I cannot even get a OTP to receive a security key so I do not have to do this again. 

Message 125 of 142 (246 Views)

Re: One time password

★★★★ Novice

@proxos666 To setup a security key, you need a OTP, in order to get the OTP you need the email, if the email doesn't come on time, then the OTP does not work. 

Message 126 of 142 (229 Views)

Re: One time password

★★★★ Novice

To update, I managed to finally get a security key OTP on time, so now I can log into the game and update and play. 

Message 127 of 142 (227 Views)

Re: Not Receiving One-Time Password

★★★★ Newbie

Im with gmail and im still not recieving one time passwords. Any advice? 

Message 128 of 142 (220 Views)
Highlighted

Re: Not Receiving One-Time Password

@ItzKale

 

Best to call (Link) so they can help get you sorted 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 129 of 142 (210 Views)

Re: Not Receiving One-Time Password

★★★★ Novice

I tried to log in the game, got the OTP message (it's been 20 minutes). Then I tried to log in on the website, got the OTP thing again, and I got one email, and the system (website and game) doesn't accept it. Wonderful. Such a nice warm welcome after being unable to play for 3 months. 

Message 130 of 142 (130 Views)

Developer Tracker

Follow the Developers, Community Managers, and Producers on the official forums!

View more

Bug Reports

Found a bug in-game? Let us know! If you are a Subscriber and in-game, you can type /bug. Or head over and post on the Bug Report Forums.

View More
promo

Maintaining Account Security

Keeping your account security up to date is very important if you want to keep your characters, items, and personal information safe!

View more on EA Help