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Re: ONE TIME EMAIL PASSWORD NEVER ARRIVES - WANT COMPENSATION

by JECSIM
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ONE TIME EMAIL PASSWORD NEVER ARRIVES - WANT COMPENSATION

★★★★ Novice

ONE TIME EMAIL NEVER ARRIVES

 

I cannot login to the game

I cannot login to the website

I am paying money to play this, how do I get a refund of the time money wasted waiting for one-time emails that never turn up

How do I cancel my subscription.

I am very angry that EA just does nothing.

 

Message 61 of 145 (537 Views)
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Re: ONE TIME EMAIL PASSWORD NEVER ARRIVES - WANT COMPENSATION

★★★★ Novice

Seriously  Now you've sent me four emails telling me I've earned a new badge.  What is wrong with you people?  Stop adding rubbish like badges to your website and fix all the broken stuff.  This is the sort of thing that angers people.

Message 62 of 145 (530 Views)
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Re: ONE TIME EMAIL PASSWORD NEVER ARRIVES - WANT COMPENSATION

@JECSIM

 

Swtor is a Bioware game and as such you need to contact bioware support not EA support, they are actually different , the phone numbers for bioware support are found at this link

 

Any account issue involving money will need to be discussed over the phone, and they will be able to assist you over the phone with any refund or compensation in relation to your account and they can also assist you getting back into your account.

 

I would recommend they assist you in setting up a security key when you phone them so you do not need to wait for an email again.

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Message 63 of 145 (518 Views)
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Betreff: One time password

★★★ Novice

Honestly, if you can't make somothing to work just turn OTP off ....

Message 64 of 145 (562 Views)
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Re: Not Receiving One-Time Password

★★ Newbie
i am using outlook, but i am not recieving any one- time passwords
Message 65 of 145 (520 Views)
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Re: One time password

[ Edited ]
Champion

@JECSIM

 

You can set up a security key. Then there are no one-time passwords anymore.

Unfortunately, there is not another possibility as far as I know.

 

The only way I know to get back into your account is to call support. Here are the numbers:

USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)

 

 

@TheomasterTz

 

You can also try to write an email to support @ swtor.com. Maybe they can help you too.

Viele Grüße / Many Greetings
-RealymanLP


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Message 66 of 145 (550 Views)
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Re: One time password

★★★ Newbie

Mines not working as well. I've been trying for two days to get into my account on the website, nothing. The emails arrive hours, days late or not at all. I can't deal with my sub because I can't bloody log in and I cant get a god damn key either.

 

This is UNGODLY frustrating. 

Message 67 of 145 (525 Views)
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Re: One time password

[ Edited ]
★★ Newbie

I feel you bro. I have same problem.

Message 68 of 145 (515 Views)
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Re: ONE TIME EMAIL PASSWORD NEVER ARRIVES - WANT COMPENSATION

★★★★ Novice

I went to the SWTOR website and it says (direct quote) "All Star Wars™: The Old Republic™ support is now located at EA Help. Please visit help.ea.com for assistance."

 

This is the sort of run around that I expected, this is just not good enough, what happened to customer service.

Message 69 of 145 (491 Views)
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Re: One time password

★★★ Newbie

Got the same problem since yesterday, managed to log in for a shortwhile and then today the password isn't arriving at all and I can't afford a call.

Message 70 of 145 (527 Views)