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Re: Not Receiving One-Time Password

by EA_Kipling
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Original Post

Accepted Solution

Not Receiving One-Time Password

★★ Newbie

Hello, I tried to log in earlier this morning and was greeted by the standard "One Time Password" request, however it has been over two hours now and I still am yet to receive the email. I also tried to reset my password to see if that would trigger the email, sadly however it hasn't. 

 

Any help on this issue would be appreciated. 

 

Thank you Standard smile

Message 1 of 145 (2,709 Views)

Accepted Solution

Re: One time password

Community Manager

@Szymon_fgfd @DarthRevan1234

We're currently investigating the One Time Password issues. It seems to be affecting all email providers, or at least there doesn't seem to be any trends so far.

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Message 29 of 145 (3,040 Views)

All Replies

Re: Not Receiving One-Time Password

★★★ Novice

I'm having this issue as well. Yesterday evening I could log in to SWTOR just fine but now it'se been 1 hour since I first tried to log in and still no email.

Message 2 of 145 (2,674 Views)

Re: Not Receiving One-Time Password

★★★ Novice

Keep hanging from that rope. You may get an answer at some point ... 

Message 3 of 145 (2,668 Views)

Re: Not Receiving One-Time Password

★★★ Novice

Any of you had any joy or even a reply yet?

Message 4 of 145 (2,640 Views)

Re: Not Receiving One-Time Password

★★ Novice

I'm in the same case... 

Message 5 of 145 (2,628 Views)
Highlighted

Re: Not Receiving One-Time Password

Community Manager

@Yeshol59 @Chris1655 @p0shy21 @FiSouthpaw

If any of you are still not getting the One Time Passwords, or getting them too late, you don't need to tell me the whole email address, but are you using Hotmail/Outlook/MSN/Live email addresses?

Message 6 of 145 (3,217 Views)

Re: Not Receiving One-Time Password

★★★ Novice
I got it working now thanks to whatever magic happened after few hours of waiting. But just to answer your question and give further information: I have outlook address yes. I think I know what you're thinking so... the one-time password email didn't appear in the trash folder. Haven't seen iit go there even once.
Message 7 of 145 (2,601 Views)

Re: Not Receiving One-Time Password

Hero

The line of thinking isn't completely out of the Blue at least one German Mail provider (web.de)

seems to delete some of the swtor emails before they get to the mail account.

______________________________________________________________
Ich Arbeite nicht für EA/ BW, ich bin nur freiwillig hier.

I don't work for EA/ BW, I'm only another player.

My Swtor referall Link
Message 8 of 145 (2,574 Views)

Re: Not Receiving One-Time Password

★★ Novice

I have a outlook adress ! But it's now solved ! Standard smile 

Message 9 of 145 (2,570 Views)

Re: Not Receiving One-Time Password

★★ Novice

I am also not receiving my email, but my issue could be because the email associated with my account no longer exists (I'm not sure if this is the case because it could be one of two I have). Obviously, I can't login to my account to check, so not sure how to proceed. All the contact info says it's for subscribers only (which I'm not anymore).  

Message 10 of 145 (2,539 Views)