Yeah I've tried everything I can do on my end. I reported it as a bug and also as missing content a little over a week ago.
Initially I thought the case would be resolved within 72 hours as a few of my friends' cases have been. But after 5 days with no word, I made a few uninspiring attempts to contact EA. I was told my case is now at the bottom of the queue because I had resumed it 5 days after I initially opened it.
Recently, two nights ago I think, I tried again to contact EA and received a call from a helpful young lady. She told me the case had been escated to a specialist named 'Shelby' and assured me that it wasn't being ignored.
She explained there is a level of chaos with all of the new launches you have coming up, and how EA is more in the infantile-adolescent stages of running their own troubleshoot service instead of working through vendors. It was much easier to hear as I obviously have a job and know how things can get backed up when busy.
I sat out weekend league and can't even play right now because I'm a mild perfectionist, overly-emotional, and can't stand to play with my ultimate team at less than full strength. But I can wait much more patiently now because instead of a giant, loud finger being pointed at me, I received a plausible explanation, which is all I can ask. Never wanted a miracle.
