No rewards on leveling up

[ALandMammaI]

After the newest update I have not been receiving rewards on leveling up. I have contacted ea help and ea support and all suggested solutions haven't worked. Please help

[Player2106]

@ALandMammaI Can you please type in the "solutions" given to you by the support?

[ALandMammaI]

Waiting 24 hours, hard reseting console, confirming you haven't used them (which doesn't make sense to me given the issue), and just checking forums like this. Pretty unhelpful 

[JDmRogue1]

@ALandMammaI Got my battle pass Apex pack the following day however I havent received my leveling up Apex pack as of yet...