No rewards for TW

[EviLDanteS]

For TW 02/15/2022 instead of an award, I received a message that I have "0" banners and I will not receive awards. But I had over 450 banners. How to be in this situation?

[EviLDanteS]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 15.1
Ally Code: 445241693
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug During the TW on 15/02/22 after completion I received an email informing me I didn’t qualify for rewards. I scored over 450 points on offense and no points on defense. I have put in a ticket and utilized the chat function. However, I did not receive rewards. I only received the in game email saying I didn’t qualify. At this point I was told to report the issue here.
Steps: How can we find the bug ourselves? I don’t know
Connection Type Wifi
Please select your region Europe
Country Ukraine

[EviLDanteS]

It's strange, but how long should it take for my question to be given time?
Money is debited from my credit card much faster

the support does at least something for the players?!?!? 

[EviLDanteS]

Responsiveness to user problems is amazing 

[EviLDanteS]

I'm just shocked by your indifference!!! We have a war in our country and you can't solve a simple question for a month. Even if they had already refused the decision, it would have been more honest

[EviLDanteS]

ea reaction is *