No "Connect" button in options
by exfailoOriginal Post
So I bought a new phone and wanted to keep playing the game but I cant connect to my Google Play account. I have downloaded the Google Play app, logged in and run SW:GoH through it but it won't link the account with game. I looked for solutions and saw that there should be a button for connecting old account in setting but I don't have it there. Reinstalling the app won't help. It will just log me into new guest account. Thanks for answers.
Hi @exfailo,
Did you set up your old device to be ready for the transfer? Also it'd be important to be connected up to wifi (or mobile data but wifi tends to be stronger and more stable).
Double check those things and follow the steps in this EA Help article: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/self-service-tool-star-wars-galaxy-...
- EA_Lanna
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Could you check out the question and advice I shared above please? Let me know in your reply if you've set-up the old device to be ready for transfer and that you've double-checked you've followed the steps to the letter in the article linked above.
Thanks,
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
