No XBox One Pre Order Content

[Phantasystar77]

I pre-ordered on the XBox One digital via Best Buy on Sept 22nd. The code for my pre-order content was canceled and upon going to their help forums they claimed the codes were canceled because the pre-order content was in the codes for the game being sent. None of the content was contained in the game code they sent me. I also checked in the store and under the Ready to Install and nothing.

[EA_Aljo · Accepted solution]

@Phantasystar77 

I'm very sorry, but this isn't something we can help with. You'll need to contact the retailer for assistance.

[EA_Aljo]

Hi there, @Phantasystar77.

This is something you'll need to contact Best By for help with since they sold you the game. Thanks!

[Phantasystar77]

I did and they told me to contact the manufacturer.

[EA_Aljo · Accepted solution]

@Phantasystar77 

I'm very sorry, but this isn't something we can help with. You'll need to contact the retailer for assistance.