No Valid EA Account/Locked Account

[genome_poison]

Hi,

I am having a difficulty signing in to BF5. It says on the main screen that there is no valid EA account. However, when I try to login/go online, it says that my account was locked. Please help. Thanks!

[iluminatethesky · Accepted solution]

Hey @genome_poison,

Sorry to hear about this issue you're experiencing.

You may have to contact EA Support, as they can get this situated for you.

You can contact them here:

https://help.ea.com/contact-us/

Let us know if you have any further questions.

Thanks  

[iluminatethesky · Accepted solution]

Hey @genome_poison,

Sorry to hear about this issue you're experiencing.

You may have to contact EA Support, as they can get this situated for you.

You can contact them here:

https://help.ea.com/contact-us/

Let us know if you have any further questions.

Thanks  

[genome_poison]

I already did send a case though. I just thought that the community has some input regarding this issue. Thanks to you good sir.

[iluminatethesky]

@genome_poison,

Thanks for the heads up.

Hopefully Support can resolve this for you, and you're able to play.

Keep us posted  

[Jadekiller89]

I'm having the same issue. Did you ever get it resolved?

[genome_poison]

Sorry for the late reply, man. Nah! Tech support is telling me to send them the dxdiag and msinfo logs, ps4 doesn't even have those, I guess. How's your issue going?

[EA_Blueberry]

Hi @genome_poison

It looks like your EA account has been locked to protect your account information. I recommend contacting our live-support again at your earliest convenience for a solution to this as nobody here will be able to make changes to your EA account details.

Here is how to get in touch with our live-support team

If you are able to log into the game under a different PlayStation account that is one way you can rule out whether it's a technical issue or account related.

Good luck and sorry to hear you're still experiencing this account issue. Perhaps there was some confusion from our Support team last time you spoke with them and by contacting them once more it can get addressed.

[Boolzei]

I am also having problems logging into BF5 but it only says no valid ea account. When I try to connect to online this is the message I get: “This account can’t get online. There are a few reasons why this might be. See https://ea.com/unable-to-connect for possible reasons and some troubleshooting you can try” I’ve checked there and it’s no help because it won’t even let me attempt to sign in.

[genome_poison]

same issue with mine, dude. I have lost my interest already.

[genome_toxin]

Hey @Boolzei and @Jadekiller89 ,

Have you guys found the solution to "our" problem? I found a work around though. And that is to create another account, set age to 18+ or 21+, and configure your PS4 parental control to allow everything. The only problem is, we can no longer use our main accounts. And one more thing, just don't forget to activate as primary your account with the ps plus for you to play multiplayer.