October - last edited October
In order to receive your loyalty packs for returning users you must meet certain criteria, below I'll list the most common reasons for this to occur.
If any of the situations above apply to you, you are ineligible for FIFA 21 returning user rewards and your Established date will be reset to the current year.
If you don't meet any of the above criteria - please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can take a look into this for you.
Product: FIFA 21
Please specify your platform model. PC
AMD or Nvidia Model Number 1070
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID? Koritze
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/10/2020
What time did you see the bug? (HH:MM AM/PM) 15:02
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Got my account reset, lost my established date, after buying FIFA 20 a few weeks ago, I can see the right established date over there
What happens when the bug occurs? my established date is October 2020...
What should be happening instead? Feb 2017
After I got tired from fixing the other bugs like the fact that the steam connection to origin doesn't exist, I hope it won't mess up when I'll need to start to play, I didn't get any pre-order packs yet, but whatever, the accounts can't be connected yet because I don't have the game.
Also, the web-app still doesn't work even after I did what the error says I still have it. (login and click on FUT and all that...)
I expected that at least the game will start smoothly... and, well, even that went wrong...
my established date got reset, and I didn't get my packs because they are over steam
can you at least fix my established date... I will be ok with the rest for the next few days I guess...
Hi @EA_Illium I always played over PC, I didn't ask for a reset, I just did the usual FUT creating team process, nothing special, same as I did from FIFA17-FIFA20
I've played FIFA 20 and when I open the Web App 2020, it shows my team, but when I login on the FIFA 21 demonstration from EA Play, it cleaned my team.
In the Web App for FIFA 2021 too.