No Help
by MontezAbel2Original Post
We most definitely care, but we also have some very strong security policies in place to help prevent account theft. We will not recover accounts without verifying ownership. A manager won't be able to do that as well. I for sure get the frustration as your only other option is to start over on a new account, but if we didn't verify ownership we'd see accounts stolen left and right. The best I can advise is that should you play our games again in the future, an email is used that you won't lose access to and the EA account details contain accurate information. Many people have put made-up details in them in the past. Hopefully, we'll have an easier and still secure way to verify account ownership at some point in the future, but the current account recovery process must absolutely be passed before granting access.
If you still want to try getting in touch with a manager, you can try contacting @EAHelp through Twitter or message our support through Facebook at facebook.com/eahelphub. They may be able to get you to a manager, but again, they won't be able to grant access to the account.
We can't move your gamertag to another account without verifying ownership. When we move your gamertag to another account, it deletes all progress on all EA games. You would lose any Ultimate Teams, Apex Legends characters, Battlefield and Battlefront character progress, etc. It's incredibly damaging which is why we have to verify you own the account first.
We have to get accurate answers to the questions that are asked as part of the account recovery process. I wish there were other options, but that's it currently.
