No Help from EA with error STAR WARS Battlefront II (0x8027025a) [ Edited ]

[dr134]

Having read everything you have tried, it seems like it might be related to your internet connection/modem/router. If two different Xboxes, with different versions of the game (physical and digital download) have the same issue, it seems unlikely that it would be a Battlefront software issue or a Xbox hardware issue.

I know you have to be extremely frustrated at this point. This is a crazy suggestion, but do you have a friend who you could try hooking up your Xbox to their internet and trying the game? That would immediately eliminate either the Xbox hardware/software as the problem (if it works), or would make it unlikely that your internet connection/modem/router is the problem (if it didn't).

[mysweetescape13]

To clarify I have the physical DVD with my Internal Xbox One (2015). I have the EA Trail Digital Download on an external sata. I have the same, new physical with my Internal XBOX ONE X. 
This error only happens with one game, one game out of the games I am playing or have played with my Xbox One (2015). The games I recently tried after seeing this error are Ubisoft "The Division" DVD version and Ubisoft's "For Honor" Digital Downloaded version. I have also played COD WWII DVD no issue, Ghost Recon Wildlands digital, no issues.
I also have used several apps for streaming such as CBS, VUDU, CWTV, HBO, no errors there, except when congested from network traffic.

I will take it to somewhere else if necessary, just to rule my ISP out,  clearly it is not my ISP. I will definitely give it a try, just to tighten the noose around what this is actually from.

[mysweetescape13 · Accepted solution]

Definitely not my ISP, but its solved, I returned it directly to Microsoft this morning. The specialist at the store took a mouthful of my frustration and anger, and returned my money today. There is no reason to invest money into a second console for one single game from EA! 

[DokkenFrosst]

Wow you got a response? I thought EA was just laughing in their cubicles, counting all the money, they steal from customers.

[ggibb65]

@mysweetescape13
Had the same problem on my Xbox one with SWBFII. Tried all as suggested by Xbox support, did one other thing - deleted my game save file on the xbox hdd only and let the game resync with the one the on Live. Never had the problem since.

[mysweetescape13]

Sorry yes, I did try that as well, and that step did not work either, even though I didn't mention it. Besides, it is over now since I returned the XBOX ONE X directly to a Microsoft Store last week.

[ggibb65]

@mysweetescape13
Ok glad to see all settled. Have you had any further problems since update 1.2 came out? I have with GA but am waiting to see if anyone else posts the same problem before I start complaining.

[mysweetescape13]

@ggibb65

My advise is to:

Highlight the game Star Wars Battlefront II, press the Menu button on your controller, and then select Manage Game. 

In the menu on the left of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and delete profile and saved game data 4Gb
Sign out of XBox, and restart. This should solve the issue.

This worked for me, day one .. I mean the day the Patch 1.2 February 19th 2018

[ggibb65]

@mysweetescape13

Thanks again but have tried all that. I have a theory why it is happening which I am about to post on same topic in Technical Issues. You might want to view it and make a comment. As I said it will only be a theory.