May 2020
May 2020
This is the third day I have been unable to to submit a case due to this error. How am I supposed to get a resolution if the website will not let me create a case!
May 2020
I would appreciate if someone from EA could respond to this thread or look up my case that was marked as "resolved" without actually resolving my issue. The case number is 59816769.
May 2020
May 2020
I opened a ticket to try to get a refund on crystals that were mistakenly used for a purchase. The game rep told me to try again in a few hours when a “game expert” was available to help.
Ever since, whenever I try to create a new ticket through the “Contact Us” method, going through the process to select the game, device, and issue brings me to a screen that says “Sorry No Channels Available” hence I cannot create a ticket or attempt to speak with anyone on chat to resolve the issue.
The original ticket ended up being closed without resolution about a day later.