Nhl 20 disc unreadable

[ukpp02979erl]

Hi

No matter what I try, I always get this screen as if my disc was too dirty or damaged. It is brand new

[ukpp02979erl · Accepted solution]

Turns out the optic needed to be replaced. For some reason, it also fixed my other problems (Paypal and PS Store issues).
All is good now.

Thanks for your input!

[EA_Barry]

@ukpp02979erl 

Super disappointing but you will have to get a replacement disc from your retailer.

This is assuming all other game discs function normally.

[ukpp02979erl]

Unfortunately, the new disc I tried this morning didnt do it. All other game discs work fine :-(

[EA_Barry]

@ukpp02979erl 

Can you try booting your console in Safe Mode and then Rebuild database, option 5?

https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/s...

Thanks.

[ukpp02979erl]

Yes

I'm about to do exactly that. I'll let you know if it works. 

Thanks

[ukpp02979erl]

Ok so I tried that. Didn't work. 

I'm now trying to rebuild the database, but although I can confirm that my usb drive is set up the right way with the right folders name, my ps4 can't seem to find the file...

See screenshot

[ukpp02979erl]

Ok so nothing worked. Im out of options here. 

Anything else I can try? 

[TTZ_Dipsy]

That message made it seem like your software was outdated; Are you part of the Beta program by any chance? On press options on the NHL 20 app tile and click on "check for update" as well. Hmm, that's a weird one

[EA_Blueberry]

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@TTZ_Dipsy wrote:

That message made it seem like your software was outdated; Are you part of the Beta program by any chance? On press options on the NHL 20 app tile and click on "check for update" as well. Hmm, that's a weird one

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@ukpp02979erl 

Did this help you out at all? Hopefully you're on the ice by now but if you still need help please let us know. We'll mark this as solved if we don't hear back from you.

[ukpp02979erl · Accepted solution]

Turns out the optic needed to be replaced. For some reason, it also fixed my other problems (Paypal and PS Store issues).
All is good now.

Thanks for your input!