Re: Nhl 19 in trial area but says error downloading in ea access hub

by Socair
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Nhl 19 in trial area but says error downloading in ea access hub

★★★ Newbie

Hey guys I'm trying to get the 10 hour trial of NHL 19 and it won't install through the each access hub and redirects me to the xbox store so I downloaded it there and it won't work says I don't own the game. Xbox and we support is garbage and doesn't know what is happening can anyone help?

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Re: Nhl 19 in trial area but says error downloading in ea access hub

EA NHL Team

Does your XBOX have enough hard drive space to fit the game?  You could try deleting another game to free up some space.  This might help.

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Re: Nhl 19 in trial area but says error downloading in ea access hub

[ Edited ]
Hero

@doughboy9657

Try signing out of EA Access and back in. Also try power cycling the Xbox (restart option from power settings). 

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Message 2 of 4 (544 Views)

Re: Nhl 19 in trial area but says error downloading in ea access hub

★★★ Newbie
I sign out of ea access and restart my xbox... doesn’t work. I uninstalled the game twice and download it from ea access and from xbox store. Same problem. Ea access message is download error. Then I select repair and retry but this bring me back to the store and the only thing I can do is play but the message that I don’t own this game pop. Need help
Message 3 of 4 (390 Views)

Re: Nhl 19 in trial area but says error downloading in ea access hub

EA NHL Team

Does your XBOX have enough hard drive space to fit the game?  You could try deleting another game to free up some space.  This might help.

Message 4 of 4 (382 Views)