July 2020
July 2020
I´ve had the same problem just now and I fixed it. Turns out Windows Defender blocked the NFS Heat documents folder. I simply clicked "Allow on this device" or something, restarted the game and my savegame was back. Had this same problem with BFV. Let me know if this helped you
July 2020
Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug All money, rep, ultimate parts unlocked and purchases done/obtained in a span of around 3 hours were lost after the power went out (checkpoints in safe houses and online lobby changes were done multiple times)
What car were you using? McLaren F1
Was the car your own build or downloaded from the in-game community? Community Build
What was the last event you played? I believe it was a heat level 3 race
Was it a day or a night event? Night Event
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I don’t know. Try progressing through the game normally and cutting out the power and see if all progress is lost
What happens when the bug occurs? The power went out at around 3 PM. Then I logged back in to play at around 10 PM and noticed all of the money, rep, ultimate parts unlocked from heat level 3 races and all of the purchases and modifications done to my vehicles were lost. This is a strange issue since the game had automatically saved many times and I had been in and out of safehouses numerous times (also had lobby changes)
What do you expect to see? My stuff back. I value time and I feel like my time was wasted with this issue. Don’t expect me to spend 3 more hours to unlock and earn what I had already rightfully earned
Here is some evidence. The first picture is a screenshot taken from a clip I saved about an hour and a half before the outage. You can clearly see I have all ultimate parts except the exhaust (which I later earned, alongside all other ultimate parts). The other two pictures are screenshots of my game right now and I am missing all of the ultimate parts shown in the first one (they are locked), alongside all of the modifications done to my vehicles and money and crew rep earned.
July 2020
This *fix* does not work. What WOULD work is if EA actually gave a f@ck about their consumers and fixed the issue already. Add another company I'll be avoiding when it comes to purchasing. First Madden now this, damn shame
July 2020
Ive'I had the game since it came out ive tried restarting it and re downloading it and it still says I'm a level 2. I was a level 10 when it crashed and I lost all my progress. Is there any way I could get it back?
Thanks, Daniel
July 2020
I have the same problem. But i dont get why it isn't fixed hmm. Please get my progress back
Gamertag: spentrup
Platform: Origin
August 2020
Lil_ickup
August 2020
EA has the the WOOOOOOORST customer service in the world as a guy sitting in his house will just scream and argue with you that it’s your fault and they can’t do anything about it and proceed to hang up EA ain’t worth a sh*t
August 2020 - last edited August 2020
I am not sure what causes this, my internet connection is good, it saves progress and all... i close game and reopen it, reset computer, open the game again and it's fine... but on totally random times it deletes my saved progress and many hours on it of pure grind...
which means i literally need to start from a scratch and it puts me at the very beginning automatically... Is EA deleting server? It basically removes any money, RP, cars, anything i had...
it happneded twice now and im PISSSSSEEEEEDDDD
I have friends who own the game and it works fine for them and i dont understand how it is possible that this happens to me???
I am logged with the same account, one and only, also i put myself as online everytime i go lunch the game
SERVER problem? Any logs kept at EA? Recovery???
I am lost and depressed
August 2020
Yeah I lost all my story progress and rep my gamer tag is plyr_Mark I'm on ps4