Network error

[helenaupatree]

I’ve been playing the sims mobile for a few days now, less than a week but today I keep getting a network issue when my wifi works just fine on other apps..keep having to exit and re enter the app, can get quite annoying

[JustmeSharon2012]

I've had the same issue all day. Possibly  cost me some of my rewards. Very frustrating! 

[anaffmachado1650]

@helenaupatree Same with me! It doesn’t let me log in at all tho

[SimGuruMaaike]

Hey all, are you still having this issue now?

[EA_DragonsEye]

Hi @helenaupatree @anaffmachado1650 @JustmeSharon2012! could you share your player id's so we can investigate further onto this? as @SimGuruMaaike asked, do you still have this issue? thanks

[lajfx]

Same issues as above for me but now I’m can’t get in the game at all and haven’t been able to

for about 2 hours 

[EA_DragonsEye]

Hi @lajfx! are you still unable to get into the game?

[lajfx]

All good at the moment. Server seems to be back up 

[IrimielMoonlight]

I have been having connectivity issues since yesterday. In turn, this has caused me to lose out on finishing the event when I only had 5 boxes left to open. Any word on if EA plans on compensating the players that were close to completion but unable to connect to the game?

[EA_DragonsEye]

Hi @IrimielMoonlight is this still happening to you? can you share your PID?