Network Connection in Ones and EASHL

[matthewlpence]

I keep losing connection to NHL ones. I join the game and during the screen that says "the lot" it works for a few seconds then the screen stops moving and the "waiting for all players to resume" message appears in the top right corner and a few seconds after I get disconnected saying that there is a network connection issue. When I look at my network connection almost every time it appears to be good. I have tried unplugging my router but that did not work, I tried closing the app but that didn't work, I even tried unplugging my xbox but not even that worked! I can sometimes play part of EASHL games but even then it works for a few minuets but I eventually lag out. This problem only started to occur last week. If there's anything I can do please let me know!!!

[NHL_Live_Support · Accepted solution]

Hey @matthewlpence,

Please submit a ticket at https://help.ea.com/.  They will help troubleshoot your problem.

[NHL_Live_Support · Accepted solution]

Hey @matthewlpence,

Please submit a ticket at https://help.ea.com/.  They will help troubleshoot your problem.