Hi there, @Hailscol.
I moved your post to the NHL forums as I believe you're referencing an issue with that game. If so, Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll get this resolved for you. Thanks!